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Functionality FAQ
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Online Manuals
Release Notes
Announcements
Popular Topics
How do I update my app?
I can't log in. What should I do?
What kind of limitations are there for images and video?
Please tell me about access restriction by global IP address (Group IP Restrictions and Folder IP Restrictions)
Functionality FAQ
What is Teachme Biz?
What kind of service is Teachme Biz?
About account types
About customer support
Device and System Requirements
System Requirements
How many devices can I use at the same time with the same account?
What language does Teachme Biz support?
App Installation
How do I update my app?
Where can I download a mobile (iOS/Android) app?
What is "Enable hardware acceleration" in the Editor Plugin?
Login Related
I can't log in. What should I do?
About single sign-on (SSO) function
I cannot log in to the Windows desktop app. What should I do?
Management Functions
Which users are referred to as the "users who never logged in"?
How many Administrators can I add to a group?
Can I add or change the group administrator?
Creating and Editing Manuals
What kind of limitations are there for images and video?
Can I rearrange outside links and related manuals?
Please tell me about "Add elements consecutively" in the settings of the image/video marking screen on the web app.
Viewing Manuals
Can I export a manual as a PDF file or print it out?
Can I download videos from the manual?
What happens if I add a comment to a manual or step?
Folder Management
Can I create a folder within a folder?
What is a ”Default folder”?
Public Sharing
What is the difference between internal and public folder?
How does Teachme Biz count public views?
What should I do if the "Content cannot be displayed as this folder is not released." error was displayed when viewing public manual?
Task Distribution
Who can distribute tasks?
Who can receive tasks?
Who can delete Task?
Access Restrictions
Please tell me about access restriction by global IP address (Group IP Restrictions and Folder IP Restrictions)
What is the device restriction function?
How do I locate device ID?
Other
What are the conditions and precautions during maintenance?
About comment function
Can I turn off notifications from Teachme Biz?
Plans and Billing
Plans and Billing
What happens if I exceed the maximum number of videos that can be uploaded?
Can I download the data after a subscription plan has been canceled?
What is "Feedback Plus"?
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