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Functionality FAQ
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I can't log in. What should I do?
Please tell me about access restriction by global IP address (Group IP Restrictions and Folder IP Restrictions)
Functionality FAQ
What is Teachme Biz?
What kind of service is Teachme Biz?
About customer support
Is Teachme Biz an online service?
Device and System Requirements
System Requirements
How many devices can I use at the same time with the same account?
What URLs and ports should be allowed to access Teachme Biz?
App Installation
Where can I download a mobile (iOS/Android) app?
How do I update my app?
What is "Enable hardware acceleration" in the Editor Plugin?
Login Related
I can't log in. What should I do?
Mobile app displays "Failed to read local data. Please log out." What should I do?
About single sign-on (SSO) function
Management Functions
I received an error when registering a Translation dictionary. What should I do?
How do I do a registration or update of the translation dictionary?
Which users are referred to as the "users who never logged in"?
Creating and Editing Manuals
Can I rearrange outside links and related manuals?
Please tell me about "Add elements consecutively" in the settings of the image/video marking screen on the web app.
What can you tell me about "unsynced" Mobile App?
Viewing Manuals
Can I export a manual as a PDF file or print it out?
Can I download videos from the manual?
What happens if I add a comment to a manual or step?
Folder Management
Can I create a folder within a folder?
What is a ”initial folder”?
Public Sharing
What is the difference between internal and public folder?
How does Teachme Biz count public views?
What should I do if the "Content cannot be displayed as this folder is not released." error was displayed when viewing public manual?
Task Distribution
Who can distribute tasks?
Who can delete Task?
How do I check whether the Task Receivers understand the assigned task?
Training Function
What is the comprehension test function?
Access Restrictions
Please tell me about access restriction by global IP address (Group IP Restrictions and Folder IP Restrictions)
What is the device restriction function?
How do I locate device ID?
Other
What is the Portal Pages function?
What are the conditions and precautions during maintenance?
What is the archive function?
Plans and Billing
Plans and Billing
What happens if I exceed the maximum number of videos that can be uploaded?
Can I download the data after a subscription plan has been canceled?
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