Overview
A bug occurred in the Studio feature where some videos added to sources were not being imported correctly.
The affected videos were imported in the following states.
- Lines or noise appearing in the video
- Severe distortion in the video
- Unable to load the video
This resulted in the following impacts.
- Videos not displaying correctly in Preview, or unable to be previewed
- Manual drafts being created based on distorted video
Date and Time of Occurrence
2026/10/1 10:30 - 2026/10/13 17:47
The fix has been completed.
If you have kept the Studio screen open since before 2026/10/13 17:47, please Reload the page before continuing to use it.
Scope of Impact
Studio feature (Google Chrome for Windows)
Conditions for Occurrence
During the affected period, this issue occurred rarely when a Video added to a source in the above-mentioned environment.
For Affected Customers
The affected videos encountered an issue during the process of being added to the source.
As a result, we do not retain the video data prior to corruption and are unable to restore it to its original state.
We sincerely apologize for the inconvenience. If you have any affected videos, please re-add them to the source by following the steps below.
- Delete the affected video from the source
- Re-add your local video to the source
- If a draft was created based on the affected video, instruct Chat to recreate the manual and Sync to Draft again
If the same issue occurs after re-adding the video to the source, please contact us via the Contact form below.
We sincerely apologize for any inconvenience caused to our users.
Thank you for your continued use of Teachme Biz.
Update History
2026/10/15 15:51 Published