How is data handled with regard to AI Features?

Is information or data entered when using AI Features in Teachme Biz used to retrain AI models?

No, your data is not used to retrain AI models.
We have adopted a mechanism that prevents data from leaving Teachme Biz.

Related: Is information entered or files uploaded when using AI Features used to retrain models?
https://help.teachme.jp/hc/en-us/articles/34973469783961

How are uploaded PDFs, videos, and Text stored?

PDFs, images, videos, Text, Excel files, and other content uploaded for use with AI Features are stored in AWS (Amazon Web Services), which Teachme Biz uses, at the time of Upload.

1. When files are uploaded

PDFs, images, videos, Text, Excel files, and other content are stored in AWS at the time of Upload.
In Studio, you can Upload file in addition to videos, including Excel (.xlsx / .xlsm), images, and text files.
These are also stored in AWS at the time of Upload.

2. When AI performs analysis

When analyzing videos, the video may be temporarily copied to Google Cloud for processing.
Once analysis is complete, that copy is deleted.
The original uploaded video remains in AWS.

For text recognition of PDFs and images, data may be sent to Google's services for processing.
The results of text recognition are stored in AWS.

Chat in Studio, analysis results, and text being generated are stored in AWS even before being registered to a Step.
Text and images extracted from Excel files are also stored.

3. When registered to a Manual cover or Step

Registered text, images, and videos are stored in AWS as a Manual.
The original uploaded files are also retained.

Additional notes

Stored data is never used to train AI models.
For more details, please refer to "Is information or data entered when using AI Features in Teachme Biz used to retrain AI models?"

As the service's features expand, the methods and retention periods for data storage may change.
We will notify you separately when significant changes occur.

Is there any risk of my data being mixed with data from other companies?

In Teachme Biz, data within Teachme Biz is separated on a per-company basis, so it will not be mixed with data from other companies.

Related: Are the dedicated and shared portions clearly separated for each company using the service?
https://help.teachme.jp/hc/en-us/articles/7437500113817

Who holds the copyright to generated Manuals?

The copyright to generated Manuals belongs to you, the customer.
The AI Features of Teachme Biz function as a tool to assist in generating content based on your input.

For details, please refer to Article 18, Protection of Contractor Content, in the Teachme Biz Terms of Use.

▼ Where can I find the Teachme Biz Terms of Use?
https://help.teachme.jp/hc/en-us/articles/900005509406

How is the quality of AI-generated results ensured?

We verify whether the intended generation results are achieved with a certain level of probability or accuracy, tailored to each type of AI feature.

However, due to the nature of AI, it is not possible to fully control generation results.
You are able to review and edit generation results before Release.
Please perform final quality control on your end.

How do you handle cases of inappropriate AI-generated content?

In the unlikely event of inappropriate generated content, it can be corrected or deleted immediately.
Additionally, if you report it to our support team, we will use your feedback to improve the system.

What generative AI model is being used?

We use Anthropic's Claude model for multiple AI-related features, and depending on the feature, we also use Amazon's models, Google's Gemini model, Whisper, and others in combination.

We continuously review the AI services and models we use in line with advances in AI technology, and we keep improving our system configuration to always provide customers with appropriate performance.
The models we select are chosen based on a comprehensive evaluation of factors including performance, proven track record in enterprise use, and high reliability from a Security standpoint.

Please note that data you input is not used to retrain models.