The Password can be reissued or reset.
Please try the steps below depending on your situation.
※If you are resetting (reissuing) the Password for an account whose Login information is shared by multiple users, be sure to share the reset (changed) Password information with all relevant users.
If only the Password is unknown
Please reissue your Password by following the steps below.
▼Reissue your login Password
Web Browser version: https://teachme.jp/8/manuals/4929303
Mobile app version: https://teachme.jp/8/manuals/3204722
Mobile Browser version: https://teachme.jp/8/manuals/42394759
If both the Group ID and login Password are unknown
Please check your Group ID using the steps below, and then reissue your Password using the method described in "If only the Password is unknown."
▼Check your Group ID
Web Browser version: https://teachme.jp/8/manuals/4929365
Mobile app version: https://teachme.jp/8/manuals/8730636
Mobile Browser version: https://teachme.jp/8/manuals/42394785
If no E-Mail Address is registered, or if the E-Mail Address registration status is unknown
The Administrator will need to reset your Password.
Please refer to the steps below and ask your Administrator to reset your Password.
▼Administrator Resets User Password (Web Browser)
https://teachme.jp/8/manuals/31462492
If you are currently unable to receive emails at your registered E-Mail Address
If your E-Mail Address has changed due to a carrier change or other reason and you are unable to receive emails from Teachme Biz even after attempting to reissue your Password, the Administrator will need to update your E-Mail Address.
Please refer to the steps below and ask your Administrator to update your E-Mail Address and reset your Password.
▼Check or update other user account info (Web Browser)
https://teachme.jp/8/manuals/10712131
▼Administrator Resets User Password (Web Browser)
https://teachme.jp/8/manuals/31462492
※Once your E-Mail Address has been updated, you will be able to reissue your Password and check your Group ID on your own.
Please note that when you were first registered to a Group, an email containing the information required to log in was sent from information@teachme.jp with one of the following subject lines.
"[Teachme] Notice of the login info." or "[Teachme] Welcome to Teachme! / Welcome to Teachme !"
Please check the information provided in that email and try logging in.
Related: I am not receiving emails from Teachme Biz
https://help.teachme.jp/hc/en-us/articles/900005508026
Related: I cannot log in. What should I do?
https://help.teachme.jp/hc/en-us/articles/900005507706