Your password can be reissued or reset.
Please try the steps below depending on your situation.
※ If you are resetting (reissuing) the password for an account whose login information is shared among multiple users, be sure to share the updated password information with all relevant users after the reset (change).
If only the Password is unknown
Please reissue your password by following the steps below.
▼Reissue your login password
Web Browser version: https://teachme.jp/8/manuals/4929303
Mobile App version: https://teachme.jp/8/manuals/3204722
Mobile Browser version: https://teachme.jp/8/manuals/42394759
If both the Group ID and login Password are unknown
Please confirm your Group ID using the steps below, and then reissue your password using the method described in "If only the Password is unknown."
▼Confirm your Group ID
Web Browser version: https://teachme.jp/8/manuals/4929365
Mobile App version: https://teachme.jp/8/manuals/8730636
Mobile Browser version: https://teachme.jp/8/manuals/42394785
If no email address is registered, or the email address registration status is unknown
An administrator will need to reset your password.
Please refer to the steps below and ask your administrator to reset your password.
▼Administrator Resets User Password (Web Browser)
https://teachme.jp/8/manuals/31462492
If you can no longer receive emails at your registered email address
If your email address has changed due to a carrier change or other reason and you are unable to receive emails from Teachme Biz even after attempting to reissue your password, an administrator will need to update your email address.
Please refer to the steps below and ask your administrator to update your email address and reset your password.
▼Check or update other user account info (Web Browser)
https://teachme.jp/8/manuals/10712131
▼Administrator Resets User Password (Web Browser)
https://teachme.jp/8/manuals/31462492
※ Once your email address has been updated, you will be able to reissue your password and confirm your Group ID on your own.
Please note that when you were first registered to a Group, the login information required to sign in was sent from information@teachme.jp with one of the following subject lines.
"[Teachme] Notice of the login info." or "[Teachme] Welcome to Teachme! / Welcome to Teachme !"
Please check the information provided in that email and try logging in.
Related: I am not receiving emails from Teachme Biz
https://help.teachme.jp/hc/en-us/articles/900005508026
Related: I cannot log in. What should I do?
https://help.teachme.jp/hc/en-us/articles/900005507706