For information protection reasons, the support team is unable to look up login information on your behalf.
Please use the information on this page to help resolve your issue.
If you are unsure where to log in
Using a PC browser
Please access the following URL.
Using the mobile app
Please install the Teachme Biz app on your mobile device and launch it.
Related: Where can I download the mobile app (iOS/Android)?
https://help.teachme.jp/hc/en-us/articles/900005507606
If you are unsure how to log in
Please refer to the following online manuals.
PC browser: https://teachme.jp/8/manuals/4929434
Mobile app: https://teachme.jp/8/manuals/3204696
If you do not know the "Group Name" to enter on the login screen
If an email address you can receive is registered to your account
Please refer to the following online manual.
Retrieve lost group ID (Web Browser)
https://teachme.jp/8/manuals/4929365
If no email address you can receive is registered to your account
Please check with your company's administrator.
For administrators: Manage group information (Web Browser)
https://teachme.jp/8/manuals/4929552
If you do not know the "Account Name" to enter on the login screen
If an email address is registered to your account
Please enter your "Email Address" instead of your "Account Name".
If no email address is registered to your account
Please check with your company's administrator.
For administrators: Check Users in Group (Web Browser)
https://teachme.jp/8/manuals/39622380
If you do not know your "Password" or other login information
Please refer to the following.
Related: I have forgotten my password. What should I do?
https://help.teachme.jp/hc/en-us/articles/900005510386
If the screen goes completely white
Please check your browser and security settings by referring to the following.
Related: The browser goes completely white when I access Teachme Biz. What should I check?
https://help.teachme.jp/hc/en-us/articles/4403651527193
Check whether your input is correct
Are uppercase and lowercase letters correctly distinguished?
If you are using a keyboard, please check that CapsLock is not enabled. If you are using a mobile device, please check that the device's auto-correction feature is not automatically changing the case of your input.
Note: When entering text on an iOS device, typed characters may be automatically converted to a different spelling.
Are there any unwanted spaces?
If you copied and pasted your login information, please check that no extra spaces have been included at the beginning or end.
Check whether a login lock has been applied
If login fails 5 or more times within a short period, a 10-minute login lock will be applied.
If you have failed to log in 5 or more times consecutively, please wait at least 10 minutes before trying again.
If a login lock has been applied, the following message will be displayed.
Web browser version: Login is currently unavailable because the number of failed login attempts has reached the limit. Please try again in X minutes.
Mobile app: Account name or password does not match.
Note: A change to the mobile app message is currently under consideration.
Check whether access restrictions are in place
If any of the following messages are displayed, access restrictions are in place.
- Could not log in to the group due to IP address access restrictions.
- Use from this network is not permitted.
Please access from your company's internal network. - Use from this network requires administrator approval.
Please wait for approval or access from your company's internal network. - Your device's connection to the group has been suspended.
- Use of the service with this account has been suspended.
Please refer to the following.
Related:
I cannot log in because a message containing "access restriction" or "pending approval" is displayed. What should I do?
https://help.teachme.jp/hc/en-us/articles/9847370267161
I cannot log in because a message saying "connection has been suspended" or "use has been suspended" is displayed. What should I do?
https://help.teachme.jp/hc/en-us/articles/26074394398617
If you are unable to log in after changing devices
If any of the following messages are displayed, access restrictions are in place.
- Could not log in to the group due to IP address access restrictions.
- Use from this network is not permitted.
Please access from your company's internal network. - Use from this network requires administrator approval.
Please wait for approval or access from your company's internal network. - Your device's connection to the group has been suspended.
- Use of the service with this account has been suspended.
Please refer to the following.
Related:
I cannot log in because a message containing "access restriction" or "pending approval" is displayed. What should I do?
https://help.teachme.jp/hc/en-us/articles/9847370267161
I cannot log in because a message saying "connection has been suspended" or "use has been suspended" is displayed. What should I do?
https://help.teachme.jp/hc/en-us/articles/26074394398617
If pressing the login button returns you to the login screen
If Cookies are not enabled in your browser settings, pressing the login button may return you to the login screen.
Please check whether Cookies are enabled in your browser's settings.
Note: If you are unsure how to change the settings, please contact your company's IT department.
If the issue is not resolved after checking all of the above
Please try re-confirming your login information or resetting your password.
Re-confirm your login information
The information required to log in is sent to the email address registered when you were invited to the group.
Please verify your login information and then attempt to log in.
Subject line: "[Teachme Biz] Welcome to Teachme Biz!" or "[Teachme Biz] Your Login Information"
If your group name is unknown, you can find it by following the steps below.
▼Retrieve lost group ID (Web Browser)
https://teachme.jp/8/manuals/4929365/
▼How to check the group name (Mobile App)
https://teachme.jp/8/manuals/8730636/
▼Check the group name (Mobile Browser)
https://teachme.jp/8/manuals/42394785//
Reset your password
Please reset (reissue) your password using the steps below, then try logging in again.
Note: If login information is shared among multiple users, please make sure to share the new password after it has been reset (reissued).
▼Reset password (Web Browser)
https://teachme.jp/8/manuals/4929303/
▼Reset password (Mobile App)
https://teachme.jp/8/manuals/3204722/