User Support
- Notes for Capturing Images and Videos for Inquiries
- About customer support
- How to Navigate the Help Center
- Contact Guidelines
- What is the orange "?" icon displayed in the top right?
- How do I receive maintenance notifications?
Supported Devices & Environments
- System Requirements
- How many devices can I use at the same time with the same account?
- About Environments Where Teachme Biz Cannot Be Used
- What language does Teachme Biz support?
- How to Use Different Apps
- How to change the system language
Installation & Updates
- How do I update my app?
- Could you provide details on the features included in each contract plan?
- Mobile app download fails. What should be checked?
- A different Teachme Biz group opens instead of the one to log in to. What should be done?
- How can I check the app version?
- How do I uninstall the Teachme Biz app?
Login / Password
- Forgot password. What to do?
- I can't log in. What should I do?
- Single sign-on (SSO) login fails
- Log In
- How to Change Account Information
- How to change login password
Admin Features & Settings
Search Manuals
- Does manual search distinguish between half-width/full-width characters and uppercase/lowercase letters?
- Can I perform AND searches with the manual search function?
- What is the difference between "All" and "All (for Administrator)"?
- Why does the display order differ between screens when manuals are sorted by "Update Date"?
- Please tell me about AI Search.
- Effective Use of Keyword Search and Easy AI Search
View Manuals
Create & Edit Manuals
Manual Management
Auto-Translation
- Differences between Google Translate and AI Translate in the automatic translation feature
- What is the auto-translation function?
- Which areas are translated by the automatic translation feature?
- What languages can I choose to translate into with the auto-translate function?
- How do I do a registration or update of the translation dictionary?
- I received an error when registering a Translation dictionary. What should I do?
Public Folder
- What is referrer (transition source) restriction?
- Can I view password-protected public manuals on the mobile app?
- What is Outside Release (Public Folder).
- How does Teachme Biz count public views?
- The maximum number of Release Outside views has been reached. What should I do?
- Are notifications sent when the number of views for publicly released manuals approaches or reaches the limit?
Approval Workflow
- What is the Approval Workflow?
- FAQ regarding Approval Workflow
- About Approval Workflow Permissions
- Who can set up an approval workflow?
- Can I withdraw an approval request for a manual?
- Can I check the revision history of a manual?
Template
Portal Pages
- Can I restrict viewing access to Portal Pages?
- Tips for Creating and Operating Portal Pages
- What is the Portal Pages function?
- Can I change the display order of Portal Pages?
Training & Comprehension Tests
- Training Feature FAQ
- Please tell me about the function of automatically generating comprehension tests using AI.
- What is The training feature?
- About training function permissions
- How long does it take for information to be reflected on the Team Management screen of the Training feature?
- About the 'Show only the teams I belong to' setting
Tasks
- Is there a limit to the number of tasks that can be created, the number of manuals that can be added to one task, or the number of distribution destinations?
- Can I edit the content of a distributed task?
- What happens if a task is not executed?
- Can I communicate about tasks?
- What happens when a distributor archives a task?
Notifications
- How to Unsubscribe from Teachme Biz Emails
- What are the means of receiving notifications?
- Teachme Biz: Types and recipients of emails
- What system notification emails are sent from Teachme Biz?
- When are notifications sent to mobile devices (smartphones, tablets)?
- How long does it take to receive notifications from Teachme Biz?