When errors or issues occur, images or videos of the situation can facilitate smoother investigations.
Pay attention to the following points when capturing.
Capture using the screenshot or screen recording function on the device where the issue is occurring
Capturing with a camera on a different device may result in content that cannot be identified due to camera shake and other factors.
Good example
Use the screenshot function to capture the entire screen clearly.
The capture time is also visible, which facilitates smoother investigations.
Bad example
Captured with a smartphone camera, with text unreadable due to camera shake and blurriness.
Related: Capture screenshots (captures) required for inquiries using Snipping Tool (Windows standard app)
https://teachme.jp/8/manuals/26173499
Capture the entire screen
Capture the entire screen so that the error occurrence situation can be understood.
It is desirable that the clock and communication status icons on the computer are visible.
Good example
The app type, screen, and error message content are clearly visible.
The amount of information is large, which facilitates smoother investigations.
Bad example
Only the error message is visible, so investigations cannot be conducted with this alone.