The Teachme Biz support team upholds the following principles in order to help customers resolve their challenges and move their work forward.
Support Philosophy
We go beyond answering your questions — we think one step ahead and offer proactive suggestions
We anticipate points where customers may get stuck and communicate them in advance, and we suggest operational tips and alternative approaches.
We work cross-functionally to continuously improve the product experience
We share internally not only feature requests from customers, but also the underlying operational challenges and concerns behind them. Before new features are released, we provide usage suggestions and feedback from the customer's perspective.
We collaborate across departments to create a better experience, and by regularly sharing information about new features and how to make the most of them, we run a continuous improvement cycle to help customers use Teachme Biz more effectively.
We value customer feedback and use it to improve our service
All opinions and requests received through Contact are shared internally and used to improve our service every day.
We also review each response to the survey sent after a contact inquiry, and work toward continuous improvement to provide better guidance.
Please see the links below for more details on our activities.
Related:
About Feature Requests for Teachme Biz — Explained by Our Support Team!
https://help.teachme.jp/hc/ja/articles/41287939501721
Improving Support Quality Based on Your Feedback — Introducing Our Post-Contact Survey Initiative
https://help.teachme.jp/hc/ja/articles/46289890511897
We work together with customers to deliver better support
Because we strive to get to the heart of each customer's issue rather than providing surface-level answers, we may ask about the background and purpose of the challenge, or request that you share screen details or error information.
This is part of our effort to provide the most suitable support for each individual customer, and we appreciate your cooperation.
- Please share the background and purpose of your challenge
- Please help us by sharing screen details and error information
- Please feel free to share your improvement requests and ideas
Please see the link below for more details.
Related: Contact Guidelines
https://help.teachme.jp/hc/en-us/articles/4408344482201
Contact
We are fully committed to helping your work run more smoothly.
For information on how to contact us and expected response times, please refer to the Contact Guidelines.
Contact Guidelines
https://help.teachme.jp/hc/en-us/articles/4408344482201
Related Links
Feature and specification explanations, frequently asked questions, Information, and more
- Teachme Biz Help Center (this site)
https://help.teachme.jp/hc/en-us
Image-based operation manuals
Manuals for the web Browser version, mobile app, and mobile Browser are organized into Folders by feature.
- Teachme Biz Online Manual
https://teachme.jp/8/f/webhelp_en