User Support
Supported Devices & Environments
- System Requirements
- About Environments Where Teachme Biz Cannot Be Used
- What language does Teachme Biz support?
- How many devices can I use at the same time with the same account?
- How to Use Different Apps
- How to change the system language
Installation & Updates
- How do I update my app?
- Mobile app download fails. What should be checked?
- A different Teachme Biz group opens instead of the one to log in to. What should be done?
- How can I check the app version?
- How do I uninstall the Teachme Biz app?
- Will unsaved data in manuals being created or edited be lost if the mobile app (iOS/Android) is updated?
Login/Password
- Forgot password. What to do?
- I can't log in. What should I do?
- Log In
- How to Change Account Information
- How to change login password
- Is it possible to simplify the login process further?
Admin Features & Settings
Search Manuals
View Manuals
Create & Edit Manuals
Manual Management
Auto-Translation
- What is the auto-translation function?
- Which areas are translated by the automatic translation feature?
- What languages can I choose to translate into with the auto-translate function?
- How do I do a registration or update of the translation dictionary?
- I received an error when registering a Translation dictionary. What should I do?
Public Folder
- What is Outside Release (Public Folder).
- How does Teachme Biz count public views?
- The maximum number of Release Outside views has been reached. What should I do?
- Are notifications sent when the number of views for publicly released manuals approaches or reaches the limit?
- What appears when accessing a manual after reaching the limit of external views?
- Can the viewing scope be restricted within the Public Folder?
Approval Workflow
Template
Portal Pages
Training Function
- Training Feature FAQ
- Please tell me about the function of automatically generating comprehension tests using AI.
- How to utilize automatic comprehension test generation effectively
- What is The training feature?
- What types of notifications are sent in the Training feature?
- What is the comprehension test function?
Task Distribution
- Please tell me about the task function
- Is there a limit to the number of tasks that can be created, the number of manuals that can be added to one task, or the number of distribution destinations?
- Can I edit the content of a distributed task?
- What happens if a task is not executed?
- Can I communicate about tasks?
- What happens when a distributor archives a task?
Notifications
- What system notification emails are sent from Teachme Biz?
- When are notifications sent to mobile devices (smartphones, tablets)?
- Who is notified when manuals are released or updated?
- What should I do if I'm not receiving emails from Teachme Biz?
- What should I do if the "This message could not be displayed." error was displayed in update notifications?
- Can I change the display language of system notification emails sent from Teachme Biz?