What is Outside Release (Public Folder). – Help Center | Teachme Biz

Purpose of the Feature

This can be utilized when publishing manuals to parties who do not have Teachme Biz accounts, such as creating procedural guides for customers.

Publishing manuals in "Public Folders" makes them viewable without logging in.
When having external users view manuals, share the manual URL (or QR code) or the public URL set for each public folder.
Access restrictions based on passwords or referrer URLs can be set for public folders.
External user access has view limits for each plan.

Available Plans

All plans

About View Limits

The monthly view limit varies depending on your contracted plan.

Contract plans with a monthly view limit of 1 million views

- Teachme Biz Basic Plan
- Teachme Biz Enterprise Plan

Contract plans with a monthly view limit of 10,000 views

- Plans other than the above

When the view limit is exceeded

Regardless of which plan is used, the view limit can be increased by adding a paid option contract.

Related:The maximum number of Release Outside views has been reached. What should I do?
https://help.teachme.jp/hc/en-us/articles/900007185983

Appearance of Public Folders and Manuals

The appearance differs from group-shared folder and manuals when not logged in.

Related: Can the display of Public Folders and manuals be customized?
https://help.teachme.jp/hc/en-us/articles/4590705341849

Public Folder View in PC Browser (With Subfolders)

Public Folder View in PC Browser (Without Subfolders)

Release Outside Manual View in PC Browser

Limitations

The URL for publication must start with "https://teachme.jp/" and cannot be changed
Advanced search is not available when not logged in
IP address restrictions for Public Folders are available only with specific plans *New subscriptions no longer available
- Teachme Biz Service fee
- Public Folder IP Restriction +
- Access Restriction (3 options set) or Access Restriction (3 options set & SSO)

Steps to Begin Using

Create a Public Folder

Click "Folder released outside" on the folder creation screen.
* The folder type cannot be modified once the folder has been created.

Users who can perform this operation: Group Administrators, Group Sub-administrators

Related: Create folder (Web Browser)
https://teachme.jp/8/manuals/4929440

Change the sharing settings of the Public Folder

Click "Release" on the "Release Settings" screen.
* When "Release outside" is set to "Unrelease", the folder will not be shared externally.

Users who can perform this operation: Group Administrators, Group Sub-administrators, Folder Administrators, Folder Sub-administrators

Related: View and update folder settings (Web Browser)
https://teachme.jp/8/manuals/4929542

Save Manuals in Public Folder

Save and publish manuals intended for external publication in the created folder.

Create New

The manual creation method is the same as for the Internal Release manual.

Users who can perform this operation: Editors participating in the created folder

Related: Create and edit manual (Web Browser)
https://teachme.jp/8/manuals/4929421

Move Existing Manuals to Public Folder

Users who can perform this operation: Editors participating in the folder where the manual currently exists

Related: Change manual folder (Web Browser)
https://teachme.jp/8/manuals/4929397

Obtain URLs for Folders and Manuals

Obtain the URLs needed to access Public Folders and manuals.

Public Folder URL

There are separate URLs for logged-in users and non-logged-in users.

Users who can obtain URLs: Any logged-in user

Related: Find public folder URL for sharing (Web Browser)
https://teachme.jp/8/manuals/10279342

Release Outside Manual URL

The URL remains the same regardless of login status.

Users who can obtain URLs: All users who can view the manual

Related: Copy manual title and URL with one click (Web Browser)
https://teachme.jp/8/manuals/7515095

Verify Release Outside

Browsers logged into Teachme Biz cannot verify publication under the same conditions as external users.
Create a non-logged-in state to verify the publication.

Verification can be performed by logging out of Teachme Biz

Log out of Teachme Biz in the browser being used
Close all browser tabs that are accessing Teachme Biz
Access the Release Outside URL to verify the Public Folder and manuals are viewable

Verify Using Incognito Mode

Launch the browser in incognito mode
Access the Release Outside URL to verify the Public Folder and manuals are viewable

If Manuals Cannot Be Viewed Externally

Check the following:

Whether the manual is published
Whether the Public Folders "Release outside" setting is set to "Release"
If any restrictions are configured in the Public Folders publication settings, whether viewing is being attempted under conditions that meet those restrictions

Related:
Save, Release, and update manuals (Web Browser)
https://teachme.jp/8/manuals/32462318
What should I do if the "Content cannot be displayed as this folder is not released." error was displayed when viewing public manual?
https://help.teachme.jp/hc/en-us/articles/900005508166
"Access to the target is restricted" is displayed. What should I do?
https://help.teachme.jp/hc/en-us/articles/6056243910937

If the issue persists after checking the above, contact support (support@teachme.jp) with the following information:

URL of the target Public Folder
URL of the Release Outside manual
Screenshot showing the unviewable state
Viewing conditions (browser type, referrer URL, etc.)
Date and time of attempted viewing

Frequently Asked Questions

Can the viewing scope be restricted within the Public Folder?
https://help.teachme.jp/hc/en-us/articles/38853703114137
Will Release Outside manuals show up on search engine results pages?
https://help.teachme.jp/hc/en-us/articles/900006171486
The maximum number of Release Outside views has been reached. What should I do?
https://help.teachme.jp/hc/en-us/articles/900007185983