Introduction
Use the template for each type of inquiry to receive faster and more appropriate responses.
Contact Methods
Phone inquiries are not accepted.
When there are no attachments
Contact Form Contact us via the form.
When there are attachments
Contact the support desk (support@teachme.jp) via email.
Notes for capturing images and videos for inquiries
Response Time
Responses will be sent via email within 3 business days, excluding weekends, holidays, and year-end/New Year periods.
Template for Inquiries Regarding Errors or Issues
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Sample Inquiry
* Overview of the issue
The video does not display on the video cropping screen. No error messages were displayed.
* Operations performed when the issue occurred
Registered a pre-recorded video via "Select File"
* URL of the manual where the issue occurred
https://teachme.jp/8/manuals/4891671
* Date and time of occurrence
2023/07/01 12:05
* User information for the affected user
maron (maron@example.com)
* Device information
PC, Windows 11, Microsoft Edge
* App type
Web browser version
* Screenshot showing the issue
AttachedTemplate for Inquiries Regarding Operations
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Sample Inquiry
* What the operation aims to achieve
Grant new Teachme Biz accounts to multiple people
Enable them to view and create manuals in the same way as existing user A
* User information for the user performing the operation
maron (maron@example.com)
* Device and app type used for the operation
PC, Google ChromeTemplate for Feature Requests
Feedback received will be used as a reference for selecting features to prioritize for improvement and determining improvement strategies.
* Please note that this does not guarantee a response to requests.
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