Introduction
Use the template for each type of inquiry to receive faster and more appropriate responses.
Contact Methods
Phone inquiries are not accepted.
■Studist Japan
Please use the contact form.
If a data file needs to be attached, attach the data and contact support@teachme.jp via email.
Attachments up to 15MB can be received. Zip files may not be accepted.
■Studist Thailand
Email: support-global(@)teachme.jp
LINE Official Account: @studist.th
Scan this QR Code
Or add a friend via LINE ID: @studist.th (Include the "@" symbol)
■Studist Vietnam
Please contact us at support-vn@teachme.jp.
Response Time
Responses will be sent via email within 3 business days, excluding weekends, holidays, and year-end/New Year periods.
Template for Inquiries Regarding Errors or Issues
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Sample Inquiry
* Overview of the issue
The video does not display on the video cropping screen. No error messages were displayed.
* Operations performed when the issue occurred
Registered a pre-recorded video via "Select File"
* URL of the manual where the issue occurred
https://teachme.jp/8/manuals/4891671
STEP3
* Date and time of occurrence
2023/07/01 12:05
* User information for the affected user
maron (maron@example.com)
* Device information
PC, Windows 11, Microsoft Edge
* App type
Web browser version
* Screenshot showing the issue
AttachedTemplate for Inquiries Regarding Operations
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Sample Inquiry
* What the operation aims to achieve
Grant new Teachme Biz accounts to multiple people
Enable them to view and create manuals in the same way as existing user A
* User information for the user performing the operation
maron (maron@example.com)
* Device and app type used for the operation
PC, Google ChromeTemplate for Feature Requests
Feedback received will be used as a reference for selecting features to prioritize for improvement and determining improvement strategies.
* Please note that this does not guarantee a response to requests.
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