Issues, Outages, and Maintenance

• [Resolved] When muting or trimming in the Android app for a video to which marks have been added by other devices or other apps, the muting or trimming is not reflected in the video editing screen. (Last updated: 2022/06/13）
• [Ongoing]When using the Android app on some device models, certain video editing operations cannot be performed. (Last updated: 2022/06/02）
• [Resolved]Bug that the application force-closes when trying to take a new video and register it to the cover or step in the Android app. (Last updated: 2022/05/19 ）
• [Resolved] An issue where some or all markings disappear when re-editing an image or video with specific text added with the edit function in the Android App. (Last updated: 2022/06/06）
• [Resolved with remaining impact] An issue prevented the creation of backups of some manuals. (Last updated: 2022/04/16）
• [Resolved] The thumbnails and images of videos may not be displayed when viewing a slideshow of bookmarked manuals in the iOS App other than the "Bookmarks" menu. (Last updated: 2022/04/28）
• [Resolved]Problems accessing Teachme Biz (Last updated: 2022/04/05）
• [Resolved] If user edits a video in the Web Browser version during a certain period and re-edit it in the mobile app, the markings may disappear (Last updated: ：2022/04/21）
• [Resolved] An issue preventing searching manuals when you enter a search keyword in the "Edit" tab of an Android app occurred (Last updated: 2022/04/08）
• [Resolved] After you edit and "Save draft" or "Publish" a manual that meets certain criteria in the Android app, the data is not correctly reflected on the server (Last updated: 2022/03/24）
• [Resolved] Some links within Teachme Biz didn't work (Last updated: 2022/02/08）
• [Resolved with remaining impact] When using image and video editing function single-byte spaces within the text being converted into "+" sign during re-editing（(Last updated: 2022/02/15)
• Notice of temporary unavailability of service due to system maintenance | Scheduled on February 22, 2022
• [Resolved] Viewing manuals offline on Android apps may fail (Last updated: 2022/02/01)
• 2022/01/05 [Resolved with remaining impact] Video uploading may fail if captions, symbols, or frames were added to the video in the Web Browser (Last updated: 2022/02/22)
• 2021/12/24 [Resolved with remaining impact] An error may occur when you try to save edited image, preventing you from re-editing it again
• 2021/12/16 [Resolved] Problems accessing Teachme Biz
• 2021/10/20 [Resolved] Image uploading may fail
• 2021/10/19 [Resolved] When downloading CSV data in a "Viewed Date" format of the "Report" function, specific user info is displayed as "not _ found"
• 2021/10/13 [Ongoing] When scanning multiple QR codes at the same time on iOS mobile app, "Now Loading …" is displayed and the app cannot be used
• 2021/10/06 [Resolved with remaining impact] An issue preventing users from re-editing images edited and uploaded during a certain period of time occurred
• 2021/09/21 [Ongoing] The browser may crash when attempting to launch an Editor Plugin in Internet Explorer 11
• 2021/09/03 [Resolved] Views and search logs are not reflected for the specific date and time in some report functions
• 2021/09/02 [Resolved] An error occurs when trying to save a manual to the server after registering a new image in the iOS app
• 2021/08/11 [Resolved] When using the mobile app (iOS version) under certain conditions, users are getting forcibly logged out and unable to use the app
• [Resolved] We experience an issue that may cause a delay in reflecting some of the browsing histories in the "Views" of the report function (Last updated: 2023/04/18)
• 2021/07/13 [Resolved] Errors may occur when viewing "Details (User)" and "Details (Manual)" of the report function
• 2021/06/11 [Resolved] Even though the backup data of the manual exists, it is not displayed on the screen, and the manual cannot be restored
• 2021/05/26 [Resolved] Manual views report may show incorrect numbers
• 2021/05/19 [Resolved] If both individual users and teams are chosen as task recipients, individual users will receive the task, but the team members may not receive it