[Resolved] Errors may occur in the "Manage teams" and Teachme Biz for Salesforce under certain conditions. (Last updated: 2022/08/09)

2022-08-05 02:01:45 UTC 2022-10-20 07:25:16 UTC

Overview

An issue has been occurring when users with certain conditions access the "Manage teams" in the Training function, or Teachme Biz for Salesforce, an error message may be displayed.

Condition

Access by users who are not the group administrator or sub-administrator in the group that applies group IP restrictions.

Example of Error Messages

An unexpected error occurred.
・Authentication failed due to one of the following reasons.Please check the contents and reload the page.

Occurrence Time / Status

2022/07/07~2022/08/03

Currently, we have fixed this issue and users with the condition will be correctly shown the screen.

Impact Range

・"Manage teams" in Training function
 Related: Check each team and user's training progress (Web Browser)

・Teachme Biz for Salesforce
 Related:View manuals in Teachme Biz for Salesforce (Japanese)

What should I do if I am affected?

If an error is displayed when using the training function or Teachme Biz for Salesforce during the relevant period, please try using the function again to check if the problem has been resolved.

We sincerely apologize for the inconvenience.
If you have any questions or concerns regarding this issue, please contact us from here.