Overview
An issue has been occurring where some or all of the markings disappear when re-editing an image or video with specific text added by marking, using the Android App.
*Mosaics added with the image editing function will not disappear.
*In the case of videos, there is no impact except for scenes containing the relevant text.
If you add markings that include " or \ in an image or video, some or all markings in the same screen will disappear the next time you open "Edit Image" or "Edit Video" in the Android App.
An image of all markings will disappear
An image of some markings will disappear
Occurrence Time / Status
・Occurrence: Version 4.6.7 and earlier
・Resolution: Version 4.6.8(released on 2022/05/30)
Please update the application to Version 4.6.7 or later.
Impact Range
- Image Editing Functions
- Video Editing Functions
関連:Marking pictures with arrows, etc. (Android version)
関連:Edit video (Android version)
Workaround
Please update the application to Version 4.6.8 or later.
If immediate update is difficult, Please remove " as well as \ from the text before editing in Android.
What should I do if I am affected?
If the marking disappears on the edit screen of the Android App, please consider the following workaround:
In case you have not tapped "Confirm" after markings have disappeared
Please try one of the following:
- Tap "Cancel", and re-edit video in any other than mobile app
- Manually add disappeared markings
Ralated: Marking pictures with arrows, etc. (Android version)
*The procedure is the same for image editing.
In case you have tapped "Confirm" after markings have disappeared, but changes haven't been reflected on the server
Please try one of the following:
- Clear device local data, and re-edit video in any other than mobile app
Related: Clear device local data (Android version)
*All data before reflected on the server will be lost. - Manually add disappeared markings
In case you have tapped "Confirm" after markings have disappeared, and changes have been reflected on the server
Please try one of the following:
- Manually add disappeared markings, and release or save manual as draft
Related: Save manual as draft (Android version) - Restore manual version before markings disappeared, and re-edit video in any other than mobile App.
Related: Restore manual from backup (Web Browser)
We sincerely apologize for the inconvenience.
If you have any questions or concerns regarding this issue, please contact us from here.
Update History
2022/06/06 Changed issue status to resolved.