Images
| Restrictions, Limits | ||
Image Registration |
Total number of images per group | No limit |
| Total image storage per group | No limit | |
| File size per cover or step image | Up to 20MB | |
| File size per icon image | Up to 5MB | |
| File extensions | png, jpg, HEIC * | |
* HEIC format images can only be registered from the iOS app.
Videos
| Restrictions, Limits | |||
|---|---|---|---|
Common for All Apps |
Basic Information | Total number of videos per group | Up to 1,000 videos *1 |
| Total video storage per group | No limit | ||
| File size per cover or step video | Up to 4GB | ||
| Number of markings and subtitles per video |
Please refer to the details below. ▼How many markings and subtitles can be added per video https://help.teachme.jp/hc/en-us/articles/54687781960601 |
||
Web Browser Version |
Duration and file size per cover or step video | For registration only | 20 minutes |
| For video editing | 20 minutes | ||
| For video extraction (source) | Up to 2GB | ||
| For video extraction (output) | 20 minutes | ||
| Supported file extensions *3, 4 | Registration | mp4, mov, m4v, qt, avi | |
| Video extraction | mp4, mov, m4v, qt | ||
Teachme AI |
Duration and file size per video for semi-automatic generation |
Registration | 45 minutes *2 |
| Registration | Up to 2GB | ||
|
Supported file extensions *3, 4, 5 |
Registration | mp4, mov, m4v, qt | |
Mobile Apps |
Duration per cover or step video | For registration only | 10 minutes |
| For video editing | 10 minutes | ||
| For video extraction (source) | No limit *5 | ||
| For video extraction (output) | 10 minutes | ||
| When uploading to media library | Up to 2GB | ||
| Supported file extensions *3, 4 | Registration, video extraction (iOS app) | mp4, mov, m4v | |
| Registration, video extraction (Android app) | mp4, 3gp | ||
| Upload to media library | mp4, mov, m4v |
Notes
*1 Videos in archived manuals and clipboard are also counted toward the limit.
The limit can be expanded in units of 1,000 videos with the paid option "Increase Movie Limit."
Related: I've reached the video upload limit. What should I do?
https://help.teachme.jp/hc/en-us/articles/4402479700249
If you have contracted Teachme AI options "Creation Pro," "Utilization Pro," or "Premium," unlimited uploads are available.
Related: [Overview] Teachme AI
https://help.teachme.jp/hc/en-us/articles/29512820683801
*2 Even if a video meets this limit, it may result in an error if there is a large amount of conversation or activity.
Please remove unnecessary parts or split the video into 10-20 minute segments.
*3 Even if the file extension matches, audio-only files without images (pictures, videos, animations) cannot be registered.
*4 Videos with "AV1" codec cannot be registered on any device.
- Even if the video meets the restrictions, it may not be possible to upload depending on how the video was created and edited.
When preparing multiple or paid images/videos, please prepare a sample video in advance to confirm that registration and editing can be performed as intended. - Depending on the length and size of the video, as well as your environment, you may need to wait for a long time for video processing.
If processing takes too long, please consider canceling the process, shortening the original video, and re-registering it.
*5 When using semi-automatic generation from videos already registered to covers or steps, they can be used regardless of the original video's file extension.
▼Supported Devices/OS and Recommended Environment List
https://help.teachme.jp/hc/en-us/articles/14572215297305