Error Display When the Video Limit is Reached
When the video upload count reaches the maximum (100%), the following error message is displayed, and videos can no longer be added to the cover or Steps.
- When the error appears: When saving a Draft, releasing, or duplicating a Manual
- Message content
- Web Browser version: The maximum number of video uploads has been reached. Additional videos cannot be registered.
- Mobile app: The Manual cannot be uploaded because the number of videos that can be registered has exceeded the maximum.
▼ What is the maximum number of videos that can be uploaded, and which videos are counted toward the upload count?
https://help.teachme.jp/hc/en-us/articles/900006443483
If the video upload limit has been reached, you can address it using the following methods.
Delete Videos
Delete Videos Registered in a Manual
Deleting videos registered in a Manual reduces the number of registered videos.
▼Replace/Delete Registered Images and Videos (Web Browser Version)
https://teachme.jp/8/manuals/8080589/
How to Identify Manuals That Have Videos Registered on the Cover or in Steps
You can use the Manual list to identify Manuals that contain videos.
▼Export manual list (Web Browser)
https://teachme.jp/8/manuals/5619046/
- Only Group administrators, Sub-administrators, or Folder administrators and Sub-administrators can export the list
- You can check the number of videos included in each Manual in the "videos" column
- Manuals with "TRUE" listed in the "archived" column are Archived
To avoid accidentally deleting videos that are in use, we recommend deleting from Archived Manuals first
▼What does each item in the data mean when the Manual list is exported?
https://help.teachme.jp/hc/en-us/articles/900005507846
Delete Videos from the Clipboard
Deleting unnecessary videos registered in the Clipboard reduces the number of registered videos.
▼Use clipboard function (Web Browser)
https://teachme.jp/8/manuals/11054649
Add a Paid Option
Movie Limit Increase
By adding the paid Option "Movie Limit Increase," you can expand the maximum number of video uploads.
For pricing and how to apply, please refer to the applicable manual.
▼How do I change my plan or add an Option?
https://help.teachme.jp/hc/en-us/articles/900006442483
Teachme AI
If you have subscribed to the Teachme AI Creation Pro, Utilization Pro, or Premium plan, you can upload an unlimited number of videos.
▼[Overview] Teachme AI
https://help.teachme.jp/hc/en-us/articles/29512820683801
Frequently Asked Questions
Q. If the video upload count reaches the maximum, will it be impossible to create Manuals or add Steps?
A. It is still possible to create new Manuals and Steps that do not include videos.
Q. Can video uploads be restricted based on the total storage capacity of videos uploaded so far?
A. There is no limit on the total storage capacity of videos that can be uploaded within a Group.
However, individual storage limits apply to each video.
▼What are the limits and restrictions for images and videos?
https://help.teachme.jp/hc/en-us/articles/900006441863