Overview
You can gain a multifaceted understanding of Teachme Biz usage status by using various features that analyze manual viewing activity and user usage logs.
These tools can be used for ongoing improvement activities, such as discussing content improvements based on data, identifying manuals that need updating, and following up with users who rarely engage with the platform.
Through regular analysis, promote knowledge utilization across the entire organization and achieve more effective manual operations!
In addition, we have prepared a Success Karte that allows you to further visualize detailed usage status based on this information.
Please also refer to the following article.
▼ How to visualize usage status with "Success Karte"
https://help.teachme.jp/hc/en-us/articles/24616177712665
Supported Plans
Please check here for the plans and options that support this feature.
Operation Permissions
For details on available permissions, please refer to the following article.
How to Use / Restrictions
You can specify a target period to check viewing status by manual or by user, and export aggregated data as CSV.
Aggregation targets
- All views, regardless of whether the user has an account or is logged in
-
All online views regardless of the access route, including manuals included in Training courses or tasks
※ Offline viewing from the mobile app is excluded from aggregation
Period specification limits
- How far back you can go: Up to 5 years before the date of operation
- Period that can be specified at one time: Maximum 1 year
■ Check usage status from the Report screen
Use this when you want to check the viewing trend of manuals or the viewing status by user on screen.
▼ Check the number of Views of manuals using the Report feature (Web Browser version)
https://teachme.jp/8/manuals/6684384
▼ Tell me about the items that can be checked on the Report screen
https://help.teachme.jp/hc/en-us/articles/900005509386
- Data is updated every hour
■ Export manual viewing status as CSV
You can download detailed viewing status of manuals in CSV format.
▼ Download the CSV of manual Views using the Report feature (Web Browser version)
https://teachme.jp/8/manuals/12701648
▼ Tell me about the items that can be exported as CSV using the Report feature
https://help.teachme.jp/hc/en-us/articles/900005510266
- If you want to export CSV for a period exceeding 1 year, please perform the operation in multiple separate sessions
- The date and time in the CSV is displayed in Japan Standard Time (JST) regardless of the system language setting
- Output may take time depending on the amount of data
■ Check usage status from a manual
From the manual screen, you can check the viewing trend, the unread/read status by user, and the manuals registered as related manuals.
▼ Check the usage status of an individual manual (Web Browser version)
https://teachme.jp/8/manuals/11837608
You can check the record of manual Search keywords on screen or download it in CSV format.
Use this when you want to understand what information users are looking for and frequently searched keywords to use as a reference for improving your manuals.
Aggregation targets
- Searches by all users, regardless of whether they have an account or are logged in
- Each time the search results list screen is loaded, it is recorded as one log entry
-
Searches in the following search boxes are aggregated
- Manual > All (including Advanced search)
- Manual > By folder
- Manual > New Arrivals
- Folder released outside page -
The following searches are not aggregated
- Manual > Backup
- Manual searches performed for configuration purposes, such as when creating a task
- Searches on external search engines -
In the following cases, "No hits in search" is recorded even if the target manual exists
- No manual containing the relevant keyword is found under the Advanced search target (Only title, Only search tag, etc.)
- The user performing the search does not have viewing permission for the manual
- No manual containing the relevant keyword is saved in the Folder being searched
Period specification limits
- How far back you can go: No limit
- Period that can be specified at one time: Maximum 1 month
▼ Check the Search log of manuals using the Report feature (Web Browser version)
https://teachme.jp/8/manuals/11837621
- Data is updated every hour
- The date and time in the CSV is displayed in Japan Standard Time (JST) regardless of the system language setting
You can download a list of manuals for the entire Group and per Folder in CSV format.
Use this to identify manuals that have not been updated, and to organize and audit your manuals.
Aggregation targets
- All manuals for the entire Group or per Folder
▼Export manual list (Web Browser)
https://teachme.jp/8/manuals/5619046
▼ Tell me about each item when the manual list is exported as CSV
https://help.teachme.jp/hc/en-us/articles/900005507846
- The date and time in the output file is displayed in Coordinated Universal Time (UTC)
You can download the last access date and time of users and the number of Owned Manuals in CSV format.
Use this for user management, such as encouraging usage by users who have not accessed for a long period, or considering account deletion.
Aggregation targets
- All users in the Group Only
▼ Export user usage status (Web Browser version)
https://teachme.jp/8/manuals/9040403
- The date and time in the output file is displayed in Japan Standard Time (JST)
Related
▼Why do the Views shown in "Usage status", "Report (Views)", and the "Manual list screen" not match?
https://help.teachme.jp/hc/en-us/articles/900006443683