Overview
You can gain a multifaceted understanding of Teachme Biz usage by utilizing various features that analyze manual viewing status and user activity logs.
These insights can be used for ongoing improvement activities, such as discussing content improvements based on data, identifying manuals that need updating, and following up with users who have low engagement.
Through regular analysis, promote knowledge utilization across the organization and achieve more effective manual management!
Additionally, we offer a Success Carte that helps further visualize detailed usage status based on this information.
Please also refer to the article below.
▼ How to visualize usage status with "Success Carte"
https://help.teachme.jp/hc/en-us/articles/24616177712665
Supported Plans
Please check the link for details on the plans and options that support this feature.
- What features are available for each subscription plan?
- How to check your subscription plan and options
Operation Permissions
For details on available permissions, please refer to the article below.
How to Use and Restrictions
You can specify a target period to check viewing activity by manual or by user, and export aggregated data as a CSV file.
Aggregation Targets
- All views, regardless of whether users have an account or are logged in
-
All online views, regardless of the viewing path, including manuals included in training courses or tasks
※ Offline viewing via the mobile app is excluded from aggregation
Period Specification Limits
- How far back you can go: Up to 5 years before the operation date
- Period that can be specified at one time: Maximum 1 year
Checking usage from the Report screen
Use this when you want to check manual viewing trends and viewing activity by user on screen.
▼Check the number of manual views using the Report feature (Web browser version)
https://teachme.jp/8/manuals/6684384
▼What items can be checked on the Report screen?
https://help.teachme.jp/hc/en-us/articles/900005509386
- Data is updated every hour
Exporting manual viewing activity as CSV
You can download detailed manual viewing activity in CSV format.
▼Download a CSV of manual view counts using the Report feature (Web browser version)
https://teachme.jp/8/manuals/12701648
▼What items can be exported as CSV using the Report feature?
https://help.teachme.jp/hc/en-us/articles/900005510266
- If you want to export CSV data for a period exceeding 1 year, please perform the operation in multiple separate steps
- Date and time within the CSV are displayed in Japan Standard Time (JST), regardless of the system's language setting
- Depending on the amount of data, the export may take some time
Checking usage from a manual
From the manual screen, you can check viewing trends, unread/read status by user, and the manuals registered as related manuals.
▼Check the usage of an individual manual (Web browser version)
https://teachme.jp/8/manuals/11837608
You can check records of manual search keywords on screen or download them in CSV format.
Use this when you want to understand what information users are looking for and identify frequently searched keywords to help with manual development.
Aggregation Targets
- Searches by all users, regardless of whether they have an account or are logged in
- Each time a search results list screen is loaded, it is recorded as one log entry
-
Searches performed in the following search boxes are aggregated:
- Manuals > All (including advanced search)
- Manuals > By Folder
- Manuals > New Manuals
- Externally shared folder pages -
The following searches are not aggregated:
- Manuals > Backup
- Manual searches performed for configuration purposes, such as when creating tasks
- Searches on external search engines -
In the following cases, "No search results" will be recorded even if the relevant manual exists:
- The advanced search (title only, search tags only, etc.) target does not include a manual containing the keyword
- The user performing the search does not have permission to view the manual
- The folder being searched does not contain a manual with the relevant keyword
Period Specification Limits
- How far back you can go: No limit
- Period that can be specified at one time: Maximum 1 month
▼Check manual search logs using the Report feature (Web browser version)
https://teachme.jp/8/manuals/11837621
- Data is updated every hour
- Date and time within the CSV are displayed in Japan Standard Time (JST), regardless of the system's language setting
You can download a list of manuals for the entire group or by folder in CSV format.
Use this to identify manuals that have not been updated and to organize or audit your manuals.
Aggregation Targets
- All manuals across the entire group or by folder
▼Export manual list (Web Browser)
https://teachme.jp/8/manuals/5619046
▼What do each of the fields mean when exporting the manual list as CSV?
https://help.teachme.jp/hc/en-us/articles/900005507846
- Date and time within the output file are displayed in Coordinated Universal Time (UTC)
You can download users' last access date and time and the number of manuals they own in CSV format.
Use this for user management, such as encouraging users who have not accessed the system for a long period of time, or considering account deletion.
Aggregation Targets
- All users in the group
▼Export user usage (Web browser version)
https://teachme.jp/8/manuals/9040403
- Date and time within the output file are displayed in Japan Standard Time (JST)
Related
▼Why do the view counts in "Usage Status," "Report (View Count)," and "Manual List Screen" not match?
https://help.teachme.jp/hc/en-us/articles/900006443683