What should I do if "This video cannot be uploaded to Teachme Biz." was displayed when I tried to upload a video? (Web Browser)

2021-12-14 06:37:36 UTC 2022-09-01 04:49:58 UTC

Solution summary

Unfortunately, you cannot upload videos encoded in H.265 (HEVC) and HDR format.
Please convert the video to a different format or prepare the video in the supported format and try again.

Related: Are there restrictions to the total amount and format of image/video data that I can upload?
https://help.teachme.jp/hc/en-us/articles/900006441863

Examples of how you can change the format of recorded video

Convert with the standard Windows "Photos" app

Open the video file in the "Photos" app and export it in "mp4" format.
*As of December 2021, we have confirmed that conversion with the "Photos" app is possible.

Convert with the standard Mac "iMovie" app

Open the video in the iMovie app and export it in "Video and Audio" format.
*As of December 2021, we have confirmed that conversion with the "iMovie" app is possible.

Upload video using Teachme Biz iOS app (version 3.9.3 or later)

▼Upload video (iOS version)
https://teachme.jp/8/manuals/7899343/

Examples of how you can change the camera capture format

In case of using iPhone

Settings → Camera → Record Video → Turn off HDR
Settings → Camera → Formats → Choose "Most Compatible"
*The setting method may vary depending on the version of the OS you are using.

In case of using a video camera, etc.

Change the recording method and format in the settings.
*For more details, please check with the video camera manufacturer, etc.

If you are still experiencing troubles

If you cannot change the camera capture format or the recorded video format and cannot upload the video using the Teachme Biz iOS app (version 3.9.3 or later), please feel free to contact us from here.