Overview
When extracting a video from the capture video feature, an error message "This video cannot be registered" may have appeared.
Date and status of occurrence
October 17, 2025: Issue detected
October 29, 2025 around 6:10 PM: Resolved
Affected scope
・When clicking "Capture video and extract" and performing the operation to capture video
▼Cutting out images and videos from video captures taken (Web Browser)
https://teachme.jp/8/manuals/35673728
For affected customers
A release has been deployed to resolve this issue, but the error may continue to appear if cache remains.
Please delete old information (cache) temporarily saved in the browser.
[How to operate] Press [Ctrl]+[Shift]+[Delete] keys simultaneously on the keyboard, check the following items, and delete:
・Google Chrome: "Cached images and files"
・Microsoft Edge: "Cached data and files"
After that, check whether the issue has been resolved.
We sincerely apologize for any inconvenience caused to our customers.
For inquiries regarding this issue, please contact us through here.
Update History
2025/10/29 19:40 (JST) Updated
2025/10/17 13:53 (JST) Published