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[Overview] Tell me about external publishing

2021-04-06 06:32:42 UTC 2026-06-11 10:25:52 UTC

Overview of the External Publishing Feature

This feature can be used when you want to share manuals with people who do not have a Teachme Biz account, such as when creating instructional guides for customers.
2024-11-12_11h04_45.png

  • Manuals published in an "External Public Folder" can be viewed without logging in.
  • To allow external users to view manuals, share the manual's URL (or QR code), or the public URL configured for each external public folder.
  • You can set access restrictions for external public folders using a password or referrer URL.
  • Access by external users is subject to a monthly view limit that varies by plan.

Supported Plans

All plans

View Limits by Plan

The monthly view limit differs depending on your contracted plan.

Plans with a monthly view limit of 1,000,000

  • Teachme Biz Basic Plan
  • Teachme Biz Enterprise Plan
  • Teachme Biz Enterprise+ Plan

Plans with a monthly view limit of 10,000

All plans not listed above

If you exceed the limit

Regardless of which plan you are on, you can increase the view limit by adding a paid optional contract.

Related: The external view count has reached the limit. What should I do?
https://help.teachme.jp/hc/en-us/articles/900007185983

Other articles about external view counts

What are the conditions that count toward the external view count?
https://help.teachme.jp/hc/en-us/articles/900005509686

Will I be notified when the external public view count is approaching or has reached the limit?
https://help.teachme.jp/hc/en-us/articles/900005510286

What is displayed when trying to access a manual after the external public view count has reached the limit?
https://help.teachme.jp/hc/en-us/articles/900005510306

How External Public Folders and Manuals Appear

When not logged in, the appearance differs from internal public folders and internal public manuals.

Related: What items can be customized within the external public folder or external public manual screen?
https://help.teachme.jp/hc/en-us/articles/4590705341849

External public folder viewed in a PC browser (with subfolders)

________.png

External public folder viewed in a PC browser (without subfolders)

________.png

External public manual viewed in a PC browser

_________.png

Limitations

  • The URL used for publishing starts with "https://teachme.jp/" and cannot be changed
  • Advanced search is not available when not logged in
  • IP address restrictions for external public folders are only available on specific plans （no longer accepting new applications）
    • Teachme Biz Basic Plan
    • Any plan + Long-term Contract Benefit 2022 (Access Restriction 3-Feature Set) or Long-term Contract Benefit 2022 (Access Restriction 3-Feature Set / SSO)

How to Get Started

Create an External Public Folder

Create a folder with the "Folder Type" set to "External Public Folder."
Note: You cannot change an existing "Internal Public Folder" to an "External Public Folder."

Users who can perform this operation: Group Administrators, Group Sub-Administrators

Related: Create folder (Web Browser)
https://teachme.jp/8/manuals/4929440/

Configure the External Public Folder

Review and update the settings of the folder you created.

Users who can perform this operation: Group Administrators, Group Sub-Administrators, Folder Administrators, Folder Sub-Administrators

Related: View and update folder settings (Web Browser)
https://teachme.jp/8/manuals/4929542

Save Manuals to the External Public Folder

Save and publish the manuals you want to make externally available in the folder you created.

Create a new manual

The process for creating a manual is the same as for internal public manuals.

Users who can perform this operation: Editors who are members of the created folder

Related: Create and edit manual (Web Browser)
https://teachme.jp/8/manuals/4929421

Move an existing manual to an external public folder

Users who can perform this operation: Editors who are members of the folder where the manual currently resides

Related: Change manual folder (Web Browser)
https://teachme.jp/8/manuals/4929397/

Obtain the URL for a Folder or Manual

Obtain the URL to access your external public folder or external public manual.

URL for an external public folder

There is a separate URL for users who are not logged in, in addition to the URL for logged-in users.

Users who can obtain this: Logged-in users

Related: Find public folder URL for sharing (Web Browser)
https://teachme.jp/8/manuals/10279342

URL for an external public manual

The URL is the same regardless of login status.

Users who can obtain this: Users who can view the manual

Related: Copy manual title and URL with one click (Web Browser)
https://teachme.jp/8/manuals/7515095

Verify That the Manual Is Accessible Externally

You cannot verify external access conditions from a browser where you are logged in to Teachme Biz.
Please verify by creating a situation where you are not logged in to Teachme Biz.

Verify by logging out of Teachme Biz

  1. Log out of Teachme Biz in your browser
  2. Close all other browser tabs that are accessing Teachme Biz
  3. Access the external public URL and verify that you can view the external public folder or manual

Verify using private/incognito mode

  1. Open your browser in private/incognito mode
  2. Access the external public URL and verify that you can view the external public folder or manual

If the Manual Cannot Be Accessed Externally

Please check the following.

If the issue is not resolved after checking the above, please contact our support team at support@teachme.jp with the following information.

  • The URL of the external public folder in question
  • The URL of the external public manual
  • A screenshot showing the situation where the manual cannot be viewed
  • The circumstances under which you attempted to view it (browser type, referrer URL, etc.)
  • The date and time of the access attempt

Frequently Asked Questions

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