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[Overview] Tell me about external publishing

2021-04-06 06:32:42 UTC 2026-05-25 02:25:56 UTC

Overview of the External Publishing Feature

This feature can be used when you want to share manuals with people who do not have a Teachme Biz account, such as when creating instructional documents for customers.
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  • Manuals published in an "External Public Folder" can be viewed without logging in.
  • To allow external users to view manuals, share the manual's URL (or QR code), or the public URL configured for each external public folder.
  • You can set access restrictions on external public folders using a password or referrer URL.
  • Access by external users is subject to a monthly viewing limit that varies by plan.

Supported Plans

All plans

Viewing Limits by Plan

The monthly viewing limit varies depending on your contracted plan.

Plans with a Monthly Viewing Limit of 1,000,000 Views

  • Teachme Biz Basic Plan
  • Teachme Biz Enterprise Plan
  • Teachme Biz Enterprise+ Plan

Plans with a Monthly Viewing Limit of 10,000 Views

All plans other than those listed above

If You Exceed the Limit

Regardless of your plan, you can increase the viewing limit by adding a paid optional contract.

Related: The external view count has reached its limit. What should I do?
https://help.teachme.jp/hc/en-us/articles/900007185983

Other Articles Related to External View Counts

Please tell me the conditions under which views are counted toward the external view count.
https://help.teachme.jp/hc/en-us/articles/900005509686

Will I be notified when the external public view count is approaching or has reached its limit?
https://help.teachme.jp/hc/en-us/articles/900005510286

What is displayed when someone tries to access a manual after the external public view count has reached its limit?
https://help.teachme.jp/hc/en-us/articles/900005510306

How External Public Folders and Externally Published Manuals Appear

When not logged in, the appearance differs from that of internal public folders and internally published manuals.

Related: What items can be customized within the external public folder or externally published manual screen?
https://help.teachme.jp/hc/en-us/articles/4590705341849

External Public Folder Viewed in a PC Browser (with Subfolders)

________.png

External Public Folder Viewed in a PC Browser (without Subfolders)

________.png

Externally Published Manual Viewed in a PC Browser

_________.png

Limitations

  • The URL used for publishing begins with "https://teachme.jp/" and cannot be changed.
  • Advanced search is not available when not logged in.
  • IP address restrictions for external public folders are only available on specific plans. *No longer accepting new subscriptions
    • Teachme Biz Basic Plan
    • Any plan + Long-term Contract Benefit 2022 (Access Restriction 3-Pack) or Long-term Contract Benefit 2022 (Access Restriction 3-Pack / SSO)

How to Get Started

Creating an External Public Folder

Please create a folder with the "Folder Type" set to "External Public Folder."
*You cannot change an existing "Internal Public Folder" to an "External Public Folder."

Users who can perform this action: Group Administrators, Group Sub-Administrators

Related: Create folder (Web Browser)
https://teachme.jp/8/manuals/4929440/

Configuring an External Public Folder

Please review and update the settings of the created folder.

Users who can perform this action: Group Administrators, Group Sub-Administrators, Folder Administrators, Folder Sub-Administrators

Related: View and update folder settings (Web Browser)
https://teachme.jp/8/manuals/4929542

Saving Manuals to an External Public Folder

Save and publish the manuals you want to make "externally public" to the created folder.

Creating a New Manual

The process for creating a manual is the same as for internally published manuals.

Users who can perform this action: Editors who are members of the created folder

Related: Create and edit manual (Web Browser)
https://teachme.jp/8/manuals/4929421

Moving an Existing Manual to an External Public Folder

Users who can perform this action: Editors who are members of the folder where the manual currently resides

Related: Change manual folder (Web Browser)
https://teachme.jp/8/manuals/4929397/

Getting the URL for a Folder or Manual

Obtain the URL to access the external public folder or externally published manual.

URL for an External Public Folder

In addition to the URL for logged-in users, there is a separate URL for users who are not logged in.

Users who can obtain this: Logged-in users

Related: Find public folder URL for sharing (Web Browser)
https://teachme.jp/8/manuals/10279342

URL for an Externally Published Manual

The URL is the same regardless of login status.

Users who can obtain this: Users who can view the manual

Related: Copy manual title and URL with one click (Web Browser)
https://teachme.jp/8/manuals/7515095

Verifying That the Manual Is Publicly Accessible

You cannot verify public access under the same conditions as external users while logged into Teachme Biz in your browser.
Please create a situation where you are not logged into Teachme Biz, then verify.

Verifying by Logging Out of Teachme Biz

  1. Log out of Teachme Biz in your browser.
  2. Close all other browser tabs that are accessing Teachme Biz.
  3. Access the external public URL and verify that you can view the external public folder and externally published manuals.

Verifying Using Incognito Mode

  1. Open your browser in incognito mode.
  2. Access the external public URL and verify that you can view the external public folder and externally published manuals.

If You Cannot View the Manual Externally

Please check the following.

If the issue is not resolved after checking the above, please contact our support team at support@teachme.jp with the following information.

  • The URL of the relevant external public folder
  • The URL of the externally published manual
  • A screenshot of the screen showing the situation where viewing is not possible
  • The circumstances under which you attempted to view it (browser type, referrer URL, etc.)
  • The date and time when you attempted to view it

Frequently Asked Questions

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