The following causes are possible.
- The identification code (formerly: device ID) was changed due to a device change, app reinstallation, or similar action
- The device registration was deleted
Please follow the steps below to obtain the identification code of the app you are using, and contact your group administrator or group sub-administrator.
▼Obtaining the identification code (device ID)
Mobile app: https://teachme.jp/8/manuals/9920280