Check the following.
- Check whether the user information (user name or email address) registered with the service used for SSO matches the user information (account name or email address) in Teachme Biz.
- Check whether the service used for SSO is being accessed with an account that does not match the user information in Teachme Biz.
* If "SAML authentication failed." is displayed, the service used for SSO may be accessed with an account that does not match the user information in Teachme Biz.
Log out of the service used for SSO, log back into the service used for SSO with an account linked to Teachme Biz, and then try logging into Teachme Biz via single sign-on. - Check whether SSO settings are configured correctly.
* Contact the group administrator or sub-administrator to check SSO settings.
Related: Configure single sign-on (SSO) (Web Browser)
https://teachme.jp/8/manuals/11468504
If the issue is not resolved
If the issue still persists after checking the above, contact the support desk with the following information.
- Group number of the group that cannot be logged into
Manage group information (Web Browser)
https://teachme.jp/8/manuals/4929552 - Message displayed on the screen when login failed (screenshot of the entire screen if possible)
- Name of the service linked with Teachme Biz via SSO
e.g., Salesforce, AzureAD, etc. - Account name or email address of the user who cannot log in
- Date and time when the login error occurred (as specific as possible)
Contact: https://forms.gle/t6LbL2MhY155qptn9