I cannot import a PDF. What should I do?

2025-11-07 06:12:26 UTC 2026-01-20 01:54:50 UTC

Important Notes

This article covers the following features:

▼ Create a manual from a PDF File directly (Web Browser)
https://teachme.jp/8/manuals/15051766
▼ Import PDF File as Step into Existing Manual (Web Browser)
https://teachme.jp/8/manuals/42025008

If you're experiencing failures with "Generate manual drafts from PDF", please check the following article:

▼ What should I do when "Failed To Generate Manual from PDF" is displayed?
https://help.teachme.jp/hc/en-us/articles/40185453308313
Related: What is Teachme AI "Generate manual drafts from PDF"
https://help.teachme.jp/hc/en-us/articles/40748838040985

When Trying to Import a PDF Through an Unsupported Method

You cannot import a PDF by clicking "Select File" on an empty step in the manual editing screen or by drag and drop.

Error message: "Invalid file selected. Please confirm that the file type is in line with the below."

PDF_________.jpg

Please use one of the following methods to import:

Create a new manual by using "Create Manual from PDF" from the dropdown next to "Create New Manual" on the list screen

You can create a new manual by importing a PDF by clicking the dropdown "▽" next to "Create New Manual" on the list screen, then selecting "Create Manual from PDF".

PDF.jpg

Related: Create a manual from a PDF File directly (Web Browser)
https://teachme.jp/8/manuals/15051766/

Add PDF by using "Add Step" > "Add step from files" > "PDF" on the manual editing screen

You can import a PDF into an existing manual by clicking "Add Step" > "Add step from files" > "PDF" on the manual editing screen.

PDF_________.jpg

Related: Import PDF File as Step into Existing Manual (Web Browser)
https://teachme.jp/8/manuals/42025008/

When the PDF Does Not Meet the Requirements

There are the following limitations for PDFs that can be imported:
 
 Total file size: Up to 50MB
 Number of pages: Up to 51 pages including the cover

If the PDF you want to import exceeds these limitations, please split or edit the PDF to meet the requirements before importing.

If You Still Cannot Import

If you've checked all of the above but still cannot import the PDF, please contact our support with the following information:

  • Your Teachme Biz account information
    ...Please provide your email address or account name
  • The date and time when you couldn't import
  • Screenshots showing the issue
  • The PDF file in question

◎Contact Support
https://studist.my.site.com/tmbsupport/s/


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