Various factors may cause errors such as "Request failed with status code 500" while using Teachme Biz.
Please refer to the following for the causes and solutions for each error code.
| Error Code | Overview | Cause of Error | Solution |
|---|---|---|---|
| 400 | Invalid input | The format or content of the submitted data cannot be processed by the system. Common causes include missing required fields, or the use of unsupported characters or emojis. |
Please check that all required fields are filled in correctly and try the operation again. |
| 401 | Session expired | You have been automatically logged out of Teachme Biz. | Please log in again to continue using Teachme Biz. |
| 403 | Insufficient permissions / Access restricted | You have not been granted viewing or editing permissions, or access is restricted to certain devices or networks. | Please contact your organization's group administrator to verify your permissions and security settings. |
| 404 | Manual not found | The manual may have already been deleted, or the URL may be incorrect. | Please check whether the URL is correct and whether the manual has been deleted. |
| 405 | Incorrect access method | You are trying to access a URL that can only be opened from the mobile app. | Please perform the operation from the mobile app. |
| 409 | Conflict with another process | Another operation is currently in progress, so new operations cannot be accepted at this time. | Please wait for the current process to complete, then try the operation again. |
| 422 | Input violates system rules | The process cannot be executed due to system restrictions. Common causes include exceeding character limits, duplicate data with the same name already existing, or attempting to publish a manual with no steps. |
Please correct the content according to the error details displayed and try the operation again. If the message "Please contact customer support" is displayed, please contact our support team. |
| 429 | Access overload | A high volume of access has been concentrated within your group in a short period of time, and an automatic restriction has been applied to maintain system stability. | Please wait a few minutes and then try the operation again. |
| 500 | Unexpected system error | - | Please contact our support team. |
Request when contacting our support team
If the error is not resolved, if an error occurs that is not listed in the table above, or if an error occurs for which the table advises you to contact support, please reach out to our support team.
To help us investigate the cause efficiently, we kindly ask that you include the following information.
| No. | Item | Details |
|---|---|---|
| 1 | Date and time | Please provide the date and time when the error occurred. |
| 2 | Actions performed |
Please describe what screen you were on and what actions you were performing before and after the error occurred, as well as any issues caused by the error. Example: |
| 3 | Related URL | If the error occurs on a specific manual or operation screen, please provide the page title or URL. |
| 4 | Usage environment diagnosis results | Please access the "Teachme Biz Usage Environment Diagnosis Page" using the same device, browser, and account that were in use when the error occurred, and send us the diagnosis results. ▼Diagnose your usage environment (Web Browser) https://teachme.jp/8/manuals/19205786 |
| 5 | Screenshot | Please send a screenshot of the entire screen, not just the error message. |
| 6 | Uploaded file | Please compress the file into a Zip format before sending to preserve the file type. ※Only if the error occurred during file upload |
For inquiries regarding this matter (Japan, Thailand, Vietnam)
■Studist Japan
Use the Contact Form for inquiries regarding this matter.
Email: support@teachme.jp
■Studist Thailand
Email: support-global@teachme.jp
LINE Official Account: @studist.th
Scan this QR Code
Or add a friend via LINE ID: @studist.th (Please make sure to include the "@" symbol)
■Studist Vietnam
Please contact us at support-vn@teachme.jp.