There are various factors that can cause errors such as "Request failed with status code 500" to occur while using Teachme Biz.
*The error message numbers are not limited to "500", but can be "403", "411", "502", "503", "504", and various others.
Please contact the support desk (support@teachme.jp) with the following information so we can investigate further.
| Item | Details | |
| 1 | Date and time | Please let us know the date and time the error occurred. |
| 2 | Operation content |
Please let us know what screen you were on and what operation you were performing before and after the error occurred, as well as how the error has impacted your work. Example: |
| 3 | Related URL | If the error occurs on a specific manual or operation screen, please provide the title or URL of that page. |
| 4 | Environment Diagnostic Results |
Access the "Teachme Biz Environment Diagnostic Page" using the same device/browser/account as when the error occurred, and send us the diagnostic results. Diagnose your usage environment (Web Browser) |
| 5 | Screenshot | Please send a screenshot of the entire screen, not just the error message. |
| 6 | Uploaded file |
Please compress the file in Zip format to maintain the file format. *Only if an error occurred during file upload |
[Copy and use the following template for your inquiry]
- Date and time the error occurred
- Operations before and after the error occurrence
Please let us know what screen you were on and what operation you were performing before and after the error occurred, as well as how the error has impacted your work.
Example: "Error was displayed immediately after clicking the 'Withdraw' button for an approval request." "Repeated the operation but the same error occurred, preventing me from withdrawing the approval request."
- URL of the page displayed when the error occurred
If the error occurs on a specific manual or operation screen, please provide the title or URL of that page.
- Environment Diagnostic Results obtained using the same device/browser/account as when the error occurred
Access the "Teachme Biz Environment Diagnostic Page" from the manual below to obtain the information necessary for the investigation.
Diagnose your usage environment (Web Browser)
https://teachme.jp/8/manuals/19205786
- Screenshot showing the situation when the error occurred
Please send a screenshot of the entire screen, not just the error message.
- File that was being uploaded when the error occurred *Only if an error occurred during file upload
Please compress the file in Zip format to maintain the file format.
Related: Contact Guidelines
https://help.teachme.jp/hc/en-us/articles/4408344482201