I see the messages "Your connection has been suspended" or "Your account has been suspended" and cannot log in. What should I do?

2023-12-06 10:01:10 UTC 2026-03-17 08:20:28 UTC

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If the following messages are displayed, access from your account and device has been restricted.

  • Your device has been disconnected from the group.
  • Service usage for this account has been suspended.

Please ask your company's group administrator or sub-administrator to reactivate your access.

Information to Provide to Your Administrator

  • Account name or email address
  • The type of device or app you are using
    Example: Using Google Chrome on a Windows PC, or using the mobile app on an Android smartphone

Information for Administrators

Temporarily Suspending or Deleting Access from Any Device (Web Browser)
https://teachme.jp/8/manuals/41165858
About the Information Displayed as "Device in Use"
https://help.teachme.jp/hc/en-us/articles/4402392365337


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