We will notify you as promptly as possible using appropriate means such as in-app notifications or email.
For complete service outages or disruptions that significantly affect your usage, we aim to notify you within 15 minutes of our detection.
For issues or problems with specific features, we will notify you within 24 hours of our detection.
For particularly critical issues, you can check our status page.
◎Teachme Biz Status Page
https://www.status-teachme.jp/
→By registering in advance, you can receive notifications via email or SMS.
Information about ongoing or resolved issues is published here:
◎Issues & Maintenance
https://help.teachme.jp/hc/en-us/sections/900000857426
For information about Teachme Biz service quality standards and other legal measures, please refer to the following:
◎SLA (Service Level Agreement)
https://biz.teachme.jp/sla/
◎Where can I find the Terms of Service for Teachme Biz?
https://help.teachme.jp/hc/en-us/articles/900005509406