2022/05/09 [Resolved] An issue where some or all markings disappear when re-editing an image or video with specific text added with the edit function in the Android App.

2022-05-09 09:44:06 UTC 2022-06-06 09:25:16 UTC

Overview

An issue has been occurring where some or all of the markings disappear when re-editing an image or video with specific text added by marking, using the Android App.
*Mosaics added with the image editing function will not disappear.
*In the case of videos, there is no impact except for scenes containing the relevant text.

If you add markings that include " or \ in an image or video, some or all markings in the same screen will disappear the next time you open "Edit Image" or "Edit Video" in the Android App.

 

An image of all markings will disappear

__1.png

An image of some markings will disappear

__2.png

 

Occurrence Time / Status

・Occurrence: Version 4.6.7 and earlier

・Resolution: Version 4.6.8(released on 2022/05/30)

Please update the application to Version 4.6.7 or later.

Impact Range

  • Image Editing Functions
  • Video Editing Functions

関連:Marking pictures with arrows, etc. (Android version)
関連:Edit video (Android version)

Workaround

Please update the application to Version 4.6.8 or later.

If immediate update is difficult, Please remove " as well as \ from the text before editing in Android.

What should I do if I am affected?

If the marking disappears on the edit screen of the Android App, please consider the following workaround:

In case you have not tapped "Confirm" after markings have disappeared

Please try one of the following:

08ba101840c51af0f13790170a4264b0585861d6-2022-03-31T07_39_44Z.jpg
*The procedure is the same for image editing.

In case you have tapped "Confirm" after markings have disappeared, but changes haven't been reflected on the server

Please try one of the following:

  • Clear device local data, and re-edit video in any other than mobile app
    Related: Clear device local data (Android version)
    *All data before reflected on the server will be lost.
  • Manually add disappeared markings

In case you have tapped "Confirm" after markings have disappeared, and changes have been reflected on the server

Please try one of the following:

We sincerely apologize for the inconvenience.
If you have any questions or concerns regarding this issue, please contact us from here.

Update History

2022/06/06 Changed issue status to resolved.