[Ongoing] Issue where some manuals are not included in "Easy AI Search" results (Last updated: 2026/07/15)

Overview

We are experiencing an issue where manuals created or updated during a specific time period are not being included as search targets in "Simple AI Search."

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Occurrence Date/Time and Affected Scope

Occurrence Date/Time

Occurring since approximately 10:47 on July 15, 2026

Affected Scope

Manuals that were newly created or updated between approximately 10:47 and 13:45 on July 15, 2026 are affected.

- Keyword-based "Standard Search (Advanced Search)" is available for use as normal.

Status

We are currently working to ensure that the affected manuals are included as search targets in "Simple AI Search."

For Affected Customers

If affected manuals are not appearing as search targets in "Simple AI Search" (i.e., they do not show up in search results), we kindly ask that you use keyword-based "Standard Search (Advanced Search)" in the meantime.

Search manuals (Web Browser)
Search manuals (Mobile App)

We sincerely apologize for the inconvenience this may cause to our users.

Update History

2026/07/15 18:43 Published