[Ongoing] Issue where the app may fail to launch in the latest iOS app ver.7.1.1 (Last updated: 2026/03/25)

Overview

In the latest iOS/iPad OS app ver.7.1.1, there are cases where the app fails to launch (crashes).
This issue is more likely to occur if your device's OS version is below 26.2.

Date and Circumstances of Occurrence

March 23, 2026 ~ Ongoing

Scope of Impact

Mobile app version: 7.1.1 (released March 23, 2026)
iOS/iPad OS version: Below 26.2

We are currently investigating the details.
We will report any progress in this post as soon as it becomes available.

For Customers Using the iOS App

If you have already encountered this issue

Please update your device's OS version to 26.2 or later.
If updating the OS is not possible, please use a mobile browser as a workaround.
- Use of a mobile browser on iPad is outside the recommended environment.

If you are planning to update the app

Before updating the app, please update your OS to version 26.2 or later.
If you are unable to update the OS, please refrain from updating to ver.7.1.1 and wait for the release of an app with this issue fixed.

We sincerely apologize for the inconvenience caused to our users.

Update History

March 25, 2026, 12:37 - Published