2021/10/19 [Resolved] When downloading CSV data in a "Viewed Date" format of the "Report" function, specific user info is displayed as "not _ found"

2021-10-19 04:52:23 UTC 2021-12-07 08:05:15 UTC


When downloading CSV data in a "Viewed Date" format of the "Report" function during a certain period, specific user information was not displayed correctly.

User whose information is not displayed correctly

  • The first user displayed when user names are sorted in ascending order for the specified output period

How is it displayed in the downloaded CSV file?

  • Viewer Account Name: not_found
  • Viewer Display Name: blank space
  • Group Privileges: blank space
  • Team: blank space
    *Other items are displayed correctly.

Occurrence Time / Status

2021/07/28 ~ 2021/10/19 13:30 JST

The issue has been resolved, and all the data that was not displayed correctly during the outage is now reflected correctly.

Impact Range

・CSV data downloaded in a "Viewed Date" format using the "Report" function

Related: Download manual views report using report function (Web Browser)

What should I do if I am affected?

If you have downloaded the CSV data in a "Viewed Date" format during the applicable period, please download it again.


We sincerely apologize for the inconvenience.
If you have any questions or concerns regarding this issue, please contact us from here.