2021/10/13 [Ongoing] When scanning multiple QR codes at the same time on iOS mobile app, "Now Loading …" is displayed and the app cannot be used

2021-10-13 10:56:33 UTC 2022-01-06 01:33:38 UTC


If two or more QR codes get caught in camera when using QR code scanning function on mobile app (iOS), "Now Loading …" is displayed and the app cannot be used.

Occurrence Time / Status

Details are being investigated.
We will update this article once any update is available.

Impact Range

・QR code scanning function on iOS mobile app (version 4.0.0 or later)

Related: Scan QR code to access a manual (iOS version)


Please use one of the following methods to avoid the issue:

  • Avoid two or more QR codes getting caught in camera
  • Scan the manual QR code using the default OS camera app or other QR code scanning app

What should I do if I am affected?

If an app won’t respond, you can close it, and then open again.
Related: Close an app on your iPhone or iPod touch (Apple Support site)


We sincerely apologize for the inconvenience.
If you have any questions or concerns regarding this issue, please contact us from here.