Overview
If the following conditions were met, the manual could not be published, and the screen froze.
- A new manual has been created on the iOS app and has never been saved as a draft
- The cover or steps has video
Occurrence Time / Status
Occurrence: Version 5.2.0
Resolution: Version 5.3.1
Impact range
・Manual editing function
Related: Creating and Editing Manuals (iOS version)
https://teachme.jp/8/manuals/6141
What should I do if I am affected?
Please update the application to Version 5.3.1 or later.
If you are unable to update the application immediately, please use the following methods to resolve or work around the issue.
■If the problem has not yet occurred
- Save the draft before publishing.
Related manual: Create and edit manual (iOS version)
https://teachme.jp/8/manuals/3204679
■If the problem occurs and the screen is frozen
- Quit and restart the App.
- Open the manual editing screen you are creating, save it as a draft and then publish it.
We sincerely apologise for the inconvenience this has caused our customers.
If you have any queries regarding this matter, please contact:Inquiry form
Update History
2023/04/25 Changed issue status to Resolved.