[Resolved]An issue that may prevent playing the copied video. (Last updated:2023/03/13)

2023-03-09 10:02:16 UTC 2023-03-13 01:32:01 UTC


A problem with the iOS app (ver. 5.1.4) or the Android app (ver. 5.1.9) sometimes prevented certain videos from playing.


Which videos cannot be played?

  • Videos copied using the clipboard
  • Videos copied using the manual duplicate function

When does the issue occur?

  • It occurs when you do not have permissions to the source manual.
    *The issue occurs when you do not have permissions to view the source manual if the source manual is published, otherwise you do not have permissions to edit it.

Affected Versions

  • Mobile App (iOS version):ver.5.1.4

  • Mobile App (Android version):ver.5.1.9

What should I do if I am affected?

The fix for this issue has been released. Please update app to the latest version.

Fixed version

  • Mobile App (iOS version):ver.5.1.5

  • Mobile App (Android version):ver.5.1.10

We sincerely apologize for the inconvenience.
If you have any questions or concerns regarding this issue, please contact us from here.