Teachme Biz has a feature that allows you to specify accessible communication environments and devices.
If you see a message like the ones below, access is being restricted by that feature.
Messages Displayed and How to Resolve Them
"Access restricted by IP address..." is displayed
Cause
- You are accessing from a network that is not permitted due to the group IP restriction.
How to Resolve
-
Connect to an authorized network
Please check with your company's group administrator or sub-administrator to find out which networks are permitted.
▼About access restrictions by global IP address
https://help.teachme.jp/hc/en-us/articles/900005508766
-
Ask your administrator to update the IP restriction settings
Please consult with your company's group administrator or sub-administrator to have your current network added to the allowed list.
▼Applying and removing group access restrictions by IP address
https://teachme.jp/8/manuals/9117232
"Awaiting access approval" or "Access restricted" message is displayed
Cause
- You are accessing from a network that is not permitted due to the group IP restriction.
- You are accessing from a mobile device that is not permitted due to the access approval management feature.
How to Resolve
-
Connect to an authorized network
Please check with your company's group administrator or sub-administrator to find out which networks are permitted.
If you connect from an authorized network, access is possible even from an unapproved device.
-
Ask your administrator to approve or authorize your device
Please consult with your company's group administrator or sub-administrator to have access from your mobile app approved.
▼About access approval management
https://help.teachme.jp/hc/en-us/articles/900005509126
▼Sharing your identification code with your administrator (mobile app)
https://teachme.jp/8/manuals/38342367
▼Manually registering, editing, or deleting an identification code (web browser version)
https://teachme.jp/8/manuals/9124481