Teachme Biz has a feature that allows you to specify accessible communication environments and devices.
If you see a message like the ones below, your access is being restricted by this feature.
Messages Displayed and How to Resolve Them
"Access restricted by IP address..." is displayed
Cause
- Group IP restriction is in effect, and you are accessing from a network that has not been permitted.
How to Resolve
-
Connect to a permitted network
Please check with your company's group administrator or sub-administrator to find out which networks are permitted.
▼About access restrictions by global IP address
https://help.teachme.jp/hc/en-us/articles/900005508766
-
Ask your administrator to change the IP restriction settings
Please contact your company's group administrator or sub-administrator to request that your current network be added to the allowlist.
▼Applying and removing access restrictions to a group by IP address
https://teachme.jp/8/manuals/9117232
"Awaiting access approval" or "Access restricted" message is displayed
Cause
- Group IP restriction is in effect, and you are accessing from a network that has not been permitted.
- The access approval management feature is in effect, and you are accessing from a mobile device that has not been permitted.
How to Resolve
-
Connect to a permitted network
Please check with your company's group administrator or sub-administrator to find out which networks are permitted.
If you are connecting from a permitted network, you can access even from an unapproved device.
-
Ask your administrator to approve or permit your device
Please contact your company's group administrator or sub-administrator to request approval for access from the mobile app you are using.
▼About Access Approval Management (formerly: Device Restriction)
https://help.teachme.jp/hc/en-us/articles/900005509126
▼Sending Specific code to Administrator（Mobile App）
https://teachme.jp/8/manuals/38342367
▼Manually registering, editing, and deleting an identification code (formerly: device ID) (Web browser version)
https://teachme.jp/8/manuals/9124481