We will notify you as promptly as possible using appropriate means such as in-service notifications and emails.
In the event of a complete service outage or a failure that significantly impacts your usage, we aim to notify you within 15 minutes of detection by our company.
For issues or problems with specific features, we notify you within 24 hours of detection by our company.
Particularly critical outages can be confirmed on our status page.
◎Teachme Biz Status Page
https://www.status-teachme.jp/
→By registering in advance, you can receive notifications via email or SMS.
Information about outages that have occurred or been resolved is posted here:
◎Outages & Maintenance
https://help.teachme.jp/hc/en-us/sections/900000857426
For information about Teachme Biz service quality standards and other legal measures, please refer to the following:
◎SLA (Service Level Agreement)
https://biz.teachme.jp/sla/
◎Where can I check the Terms of Service for Teachme Biz?
https://help.teachme.jp/hc/en-us/articles/900005509406