Passwords can be reissued or reset.
Please try the steps below depending on your situation.
※ If you are resetting (reissuing) the password for an account whose login information is shared among multiple users, be sure to share the new password information with all relevant users after the reset (change).
If only the Password is unknown
Please follow the steps below to reissue your password.
▼Reissue your login password
Web Browser: https://teachme.jp/8/manuals/4929303
Mobile App: https://teachme.jp/8/manuals/3204722
Mobile Browser: https://teachme.jp/8/manuals/42394759
If both the Group ID and login Password are unknown
Please follow the steps below to confirm your Group ID, then reissue your password using the method described in "If only the Password is unknown."
▼Check your Group ID
Web Browser: https://teachme.jp/8/manuals/4929365
Mobile App: https://teachme.jp/8/manuals/8730636
Mobile Browser: https://teachme.jp/8/manuals/42394785/
If no email address is registered, or the email address registration status is unknown
An administrator will need to reset the password.
Please refer to the steps below and ask your administrator to reset your password.
▼Administrator Resets User Password (Web Browser)
https://teachme.jp/8/manuals/31462492
If you can no longer receive emails at your registered email address
If your email address has changed due to a carrier change or other reason and you are unable to receive emails from Teachme Biz even after attempting to reissue your password, an administrator will need to update your email address.
Please refer to the steps below and ask your administrator to update your email address and reset your password.
▼Check or update other user account info (Web Browser)
https://teachme.jp/8/manuals/10712131
▼Administrator Resets User Password (Web Browser)
https://teachme.jp/8/manuals/31462492
※ Once your email address has been updated, you will be able to reissue your own password and check your Group ID yourself.
Please note that when you were first registered to a group, an email containing the information required to log in was sent from information@teachme.jp with one of the following subject lines.
"[Teachme Biz] Notice of the login info." or "[Teachme Biz] Welcome to Teachme Biz !"
Please check the information provided in that email and try logging in.
Related: I am not receiving emails from Teachme Biz
https://help.teachme.jp/hc/en-us/articles/900005508026
Related: I cannot log in. What should I do?
https://help.teachme.jp/hc/en-us/articles/900005507706