General
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The system requirements are as follows.
▼List of system requirements
https://help.teachme.jp/hc/en-us/articles/14572215297305 -
For examples of environments where Teachme Biz cannot be used, please refer to the following.
▼Tell me about environments where Teachme Biz cannot be used
https://help.teachme.jp/hc/en-us/articles/44099467480857 - The recommended connection speed for video playback is approximately 3 Mbps or higher.
PC
- Thin clients and virtual OS environments are not supported.
- The recommended monitor size is WXGA (1280×720) or higher.
- The display may become distorted when zoomed in using a browser.
- There are no requirements for the version of Java installed on the PC.
- There are no specific performance requirements for the PC as a system requirement, but using the following as a guideline will help ensure a comfortable experience.
- Viewing manuals, editing manuals without AI, and other basic features: 8 GB or more
- Advanced features such as video editing and manual creation/editing with Teachme AI: 16 GB or more
- These are guidelines only and do not guarantee proper operation.
iOS
- There is nothing in particular to note.
iPadOS
- The iOS app is available for use.
- Use via a browser installed on an iPad device is not supported.
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From a certain OS version onward, the menu position differs due to iPadOS specifications.
▼Why do some iPads have a different-looking operation menu?
https://help.teachme.jp/hc/en-us/articles/45182822481305
Android
Prerequisites
Even with the same OS, Android devices may have different internal specifications depending on the manufacturer and model, which may affect the use of the Teachme Biz app.
Is the device compatible with the Google Play Store?
If it is not compatible, the Teachme Biz app cannot be installed.
Does performing video preparation, recording, registration, editing, playback, and other tasks using the same procedures as actual use result in any errors or malfunctions?
If the device has its own proprietary specifications for video processing, errors or malfunctions may occur.
If the cause is the device's proprietary specifications, it cannot be prevented on the Teachme Biz app side.
If you plan to use video features, please rent or purchase one of the relevant Android devices in advance and be sure to conduct prior verification to confirm there are no issues with its use.
▼Are there any devices known to have model-specific issues?
https://help.teachme.jp/hc/en-us/articles/41273550298265
▼Upload video (Mobile App)
https://teachme.jp/8/manuals/7899343
▼Edit video (Mobile App)
https://teachme.jp/8/manuals/8084803
Reference: Examples of confirmed issues
The following are examples of issues that have been confirmed as a result of differing internal specifications depending on the manufacturer and model.
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The video codec (compression format) used by the device is not supported by the Android OS, making it impossible to register videos recorded on that device to Teachme Biz.
What video codecs can be registered in Teachme Biz?
https://help.teachme.jp/hc/en-us/articles/35702963664665
Frequently Asked Questions
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Can you verify the operation of our devices if we lend them to you before implementation?
We are unable to perform verification on your behalf.
Please carry out the actual operation verification at your company as needed.
Please note that Teachme Biz offers a 14-day free trial.
For details, please refer to the following.
▼Is it possible to try the service before implementing it?
https://help.teachme.jp/hc/en-us/articles/900005509226 -
What should I check if I experience performance delays or issues?
Please refer to the following.▼What should I check first if I experience performance delays or issues?
https://help.teachme.jp/hc/en-us/articles/59814951447193
Information
We offer rental services for a variety of devices useful for manual creation, including mobile devices. (Japan only)
If you are having trouble choosing a device, please consider this option.
Example: Mobile device (+ SIM card) + MDM (security) + accessories, available to rent together from as low as 1 device for 1 month at an affordable price (from ¥2,980) *As of August 2026
▼Device Rental Service
https://biz.teachme.jp/function/device_rental/