Common
-
The operating environments are as follows.
▼List of operating environments
https://help.teachme.jp/hc/en-us/articles/14572215297305 -
For examples of environments where Teachme Biz cannot be used, see here.
▼Please tell me about environments where Teachme Biz cannot be used
https://help.teachme.jp/hc/en-us/articles/44099467480857 - The recommended connection speed for video playback is approximately 3 Mbps or higher.
PC
- Thin clients and virtual OS environments are not supported.
- The recommended monitor size is WXGA (1280×720) or higher.
- The display may become distorted when zoomed in using a Browser.
- There are no specific requirements for the Version of Java installed on the PC.
- There are no performance requirements for the PC as an operating environment, but using the following as a guideline will help ensure a comfortable experience.
· Viewing Manuals, editing Manuals without AI, and other basic features: 8 GB or more
· Advanced features such as video editing and Create Manual with Teachme AI: 16 GB or more
※This is a guideline only and does not guarantee reliable operation.
iOS
- There are no particular points to note.
iPadOS
- The iOS app can be used.
- Use via a Browser installed on an iPad device is not supported.
-
From a certain OS Version onward, the position of menus differs due to iPadOS specifications.
▼Why do some iPads have a different-looking operation menu?
https://help.teachme.jp/hc/en-us/articles/45182822481305
Android
Prerequisites
Even with the same OS, Android devices may differ in detailed internal specifications depending on the manufacturer and model, which may interfere with the use of the Teachme Biz app.
Is Google Play Store supported?
If it is not supported, the Teachme Biz app cannot be installed.
Are there any errors or malfunctions when performing video preparation, shooting, registration, editing, playback, etc. using the same procedures as in actual use?
If the video processing specifications are unique to the device, errors or malfunctions may occur.
If the cause is a device-specific specification, it cannot be prevented on the Teachme Biz app side.
If you plan to use video, please rent or purchase one unit of the relevant Android device in advance and be sure to conduct preliminary testing to confirm there are no issues with its use.
▼Are there any devices that have experienced model-specific issues?
https://help.teachme.jp/hc/en-us/articles/41273550298265
▼Upload video (Mobile App)
https://teachme.jp/8/manuals/7899343
▼Edit video (Mobile App)
https://teachme.jp/8/manuals/8084803
Reference: Examples of confirmed issues
Due to differences in detailed internal specifications depending on the manufacturer and model, the following types of issues have been confirmed.
-
The video codec (compression format) used by the device is not supported by the Android OS, making it impossible to register videos recorded on that device to Teachme Biz.
Please tell me what video codecs can be registered in Teachme Biz.
https://help.teachme.jp/hc/en-us/articles/35702963664665
Frequently Asked Questions
-
Can you verify operation by lending you a device before we introduce it?
We do not accept verification requests.
Please conduct actual operational testing within your company as needed.
Please note that Teachme Biz offers a 14-day free trial.
For details, see the applicable manual.
▼Is it possible to try it before introducing it?
https://help.teachme.jp/hc/en-us/articles/900005509226 -
What should I check if performance delays or malfunctions occur?
See the applicable manual.▼What should I check first when performance delays or malfunctions occur?
https://help.teachme.jp/hc/en-us/articles/59814951447193
Information
We offer rental services for mobile devices and a variety of other equipment useful for Create Manual.
(Japan only)
If you are having trouble selecting a device, please consider this option.
Example: Mobile device (+ SIM card) + MDM (Security) + accessories all bundled together, available for rent from as little as 1 unit for 1 month at a low price (from ¥2,980) ※As of 2026/08
▼Device Rental Service
https://biz.teachme.jp/support/device-rental/