Common
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The system requirements are as follows.
▼List of system requirements
https://help.teachme.jp/hc/en-us/articles/14572215297305 -
For examples of environments where Teachme Biz cannot be used, please refer to the following.
▼Please tell me about environments where Teachme Biz cannot be used
https://help.teachme.jp/hc/en-us/articles/44099467480857 - The recommended connection speed for video playback is approximately 3 Mbps or higher.
PC
- Thin clients and virtual OS environments are not supported.
- The recommended monitor size is WXGA (1280×720) or higher.
- The display may become distorted when zooming in on a browser.
- There is no specific version requirement for the Java installed on your PC.
- There are no specific performance requirements for PCs as a system requirement; however, using the following as a guideline will help ensure a more comfortable experience.
· Viewing manuals, editing manuals without AI, and other basic features: 8 GB or more
· Advanced features such as video editing and creating/editing manuals with Teachme AI: 16 GB or more
* These are guidelines only and do not guarantee operation.
iOS
- There are no particular points to note.
iPadOS
- The iOS app is available for use.
- Use via a browser installed on an iPad device is not supported.
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From a specific OS version onwards, the position of menus differs due to iPadOS specifications.
▼Why do some iPads have a different-looking operation menu?
https://help.teachme.jp/hc/en-us/articles/45182822481305
Android
Prerequisites
Even with the same OS version, Android devices may have different internal specifications depending on the manufacturer and model, which may affect the use of the Teachme Biz app.
Is the device compatible with the Google Play Store?
If not compatible, the Teachme Biz app cannot be installed.
Does performing video preparation, recording, registration, editing, playback, and other tasks using the same procedures as actual use result in any errors or malfunctions?
If the device has its own proprietary video processing specifications, errors or malfunctions may occur.
If the cause is a device-specific specification, it is not possible to prevent the issue on the Teachme Biz app side.
If you plan to use video, please rent or purchase one of the relevant Android devices in advance and be sure to conduct prior testing to confirm there are no issues with its use.
▼Are there any devices known to have model-specific issues?
https://help.teachme.jp/hc/en-us/articles/41273550298265
▼Upload video (Mobile App)
https://teachme.jp/8/manuals/7899343
▼Edit video (Mobile App)
https://teachme.jp/8/manuals/8084803
Reference: Examples of confirmed issues
Due to differences in internal specifications depending on the manufacturer and model, the following types of issues have been confirmed.
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The video codec (compression format) used by the device is not supported by the Android OS, making it impossible to register videos recorded on that device to Teachme Biz
Please tell me about the video codecs that can be registered in Teachme Biz
https://help.teachme.jp/hc/en-us/articles/35702963664665
Frequently Asked Questions
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We are lending you a device before implementation — can you verify that it works?
We are unable to perform verification on our end.
Please conduct actual operation testing within your organization as needed.
Please note that Teachme Biz offers a 14-day free trial.
For more details, please refer to the following.
▼Is it possible to try the service before implementing it?
https://help.teachme.jp/hc/en-us/articles/900005509226 -
What should I check if I experience performance delays or malfunctions?
Please refer to the following.▼What should I check first when experiencing performance delays or malfunctions?
https://help.teachme.jp/hc/en-us/articles/59814951447193