Email Types and Recipients
System Notifications such as Login Information
Sender address: information@teachme.jp
Recipients: Users who have registered an email address in Teachme Biz
Related: List of system notification emails sent from Teachme Biz
https://help.teachme.jp/hc/en-us/articles/7900696772377
Important Notices from the Operating Company
Sender address: support@cs.teachme.jp
Recipients: Primarily the person in charge of your contract
Latest Information on Updates, Events, and More
Sender address: info@cs.teachme.jp
Recipients: Primarily group administrators and sub-administrators
Breaking News on Critical Incidents and Maintenance
- Until 2026/08/31
Sender address: noreply@mail.status-teachme.jp
Recipients: Those who have subscribed to notifications on the Teachme Biz Status Page (old)
Related: Register for Status Page Notification Email
https://teachme.jp/8/manuals/16905319
- From 2026/09/01 (registration available from 2026/08/03)
Sender address: noreply@status-page.statuspal.io
Recipients: Those who have subscribed to notifications on the Teachme Biz Status Page (new)
Related: Register for Status Page Notification Email
https://teachme.jp/8/manuals/48839395
Messages from the Support Team
Sender address: support@teachme.jp
Recipients: The email address you entered when submitting your inquiry
If You Are Not Receiving Emails
Please refer to the article below to identify the cause and find solutions for not receiving emails.
Related: I am not receiving emails from Teachme Biz. What should I do?
https://help.teachme.jp/hc/en-us/articles/900005508026