We will contact you as promptly as possible using appropriate means such as in-service notifications and emails.
In the event of a complete service outage or a failure that significantly impacts your use of the service, we aim to notify you within 15 minutes of detection by our team.
For partial feature malfunctions or issues, we will notify you within 24 hours of detection by our team.
For particularly critical failures, you can check the status page.
✓ Teachme Biz Status Page
https://www.status-teachme.jp/
→ By registering in advance, you can receive notifications via email or SMS.
Information on ongoing or resolved incidents is listed below.
✓ Incidents & Maintenance
https://help.teachme.jp/hc/en-us/sections/900000857426
For information on service quality levels and other legal matters related to Teachme Biz, please refer to the following.
✓ SLA (Service Level Agreement)
https://biz.teachme.jp/sla/
✓ Where can I find the Terms of Service for Teachme Biz?
https://help.teachme.jp/hc/en-us/articles/900005509406