We will contact you as promptly as possible using appropriate means such as in-service notifications and emails.
In the event of a complete service outage or a failure that significantly affects your use of the service, we aim to notify you within 15 minutes of detection by our team.
For partial feature malfunctions or issues, we will notify you within 24 hours of detection by our team.
For particularly critical incidents, you can check the status page.
■Scheduled to be decommissioned on 2026/08/31
✓Teachme Biz Status Page
https://www.status-teachme.jp/
→By registering in advance, you can receive notifications by email.
■Scheduled to launch on 2026/09/01 (registration available from 2026/08/03)
✓Teachme Biz Status Page
https://status.teachme.jp/
→By registering in advance, you can receive notifications by email.
Information on incidents that have occurred or been resolved is posted below.
✓Incidents & Maintenance
https://help.teachme.jp/hc/en-us/sections/900000857426
For information on service quality levels and other legal matters related to Teachme Biz, please refer to the following.
✓SLA (Service Level Agreement)
https://biz.teachme.jp/sla/
✓Where can I find the Terms of Use for Teachme Biz?
https://help.teachme.jp/hc/en-us/articles/900005509406