We will contact you as promptly as possible using appropriate means such as in-service notifications and emails.
In the event of a complete service outage or a failure that significantly impacts your use of the service, our goal is to notify you within 15 minutes of detection by our team.
For partial feature malfunctions or issues, we will notify you within 24 hours of detection by our team.
For particularly critical failures, you can check our status page.
✓ Teachme Biz Status Page
https://status.teachme.jp/
→ By registering in advance, you can receive notifications by email.
Information on ongoing or resolved failures is listed below.
✓ Failures & Maintenance
https://help.teachme.jp/hc/en-us/sections/900000857426
For information on service quality levels in Teachme Biz and other legal measures, please refer to the following.
✓ SLA (Service Level Agreement)
https://biz.teachme.jp/sla/
✓ Where can I find the Teachme Biz Terms of Service?
https://help.teachme.jp/hc/en-us/articles/900005509406