Notifications from Teachme Biz usually arrive within seconds to minutes after an action is performed. If you are not receiving notifications normally, please check the following based on the type of notification:
Related: How long does it take to receive notifications from Teachme Biz?
https://help.teachme.jp/hc/en-us/articles/8206612536985
Email notifications not arriving
Please refer to the following article:
Related: What should I do if I'm not receiving emails from Teachme Biz?
https://help.teachme.jp/hc/en-us/articles/900005508026
"Update Information" notifications not arriving in the mobile app
Possible causes include:
- Issues with the communication status or startup status of the mobile device (smartphone or tablet)
- Congestion on our servers, Apple's notification servers, etc. due to high processing volume
In such cases, the notifications may arrive after refreshing the "Update Information" screen※.
※You can refresh the page by pulling down on the screen with your finger.
- Teachme Biz notification settings are turned off
Some notifications can be turned on/off in the Teachme Biz settings. If notifications are turned off and not arriving, you can turn them on by referring to the following manuals to receive notifications going forward.
The notification items that can be changed are as follows:
- Comment posting
(Notification to the manual owner when a comment is posted, and to the user who previously commented when another user comments on a manual)
- Good Job evaluation
(Notification to the manual owner when a Good Job is given)
For the steps to turn on notifications, please refer to the following manuals:
Related: Notification setting
https://teachme.jp/8/manuals/4554527
Related: Change notification settings (Mobile App)
https://teachme.jp/8/manuals/3748274
Push notifications not arriving on mobile devices
Possible causes include:
- Not logged in to the mobile app when the notification occurred
- Push notification settings on the mobile device are turned off
- Issues with the communication status or startup status of the mobile device
- Settings that turn off notifications, such as "Do Not Disturb" mode
- Congestion on our servers, notification services, Apple's notification servers, etc. due to high processing volume
In such cases, the notifications may arrive after refreshing the "Update Information" screen※.
※You can refresh the page by pulling down on the screen with your finger.
- Teachme Biz notification settings are turned off
Some notifications can be turned on/off in the Teachme Biz settings. If notifications are turned off and not arriving, you can turn them on by referring to the following manuals to receive notifications going forward.
The notification items that can be changed are as follows:
-
- Comment posting
- Good Job evaluation
For the steps to turn on notifications, please refer to the following manuals:
Related: Notification setting
https://teachme.jp/8/manuals/4554527
Related: Change notification settings (Mobile App)
https://teachme.jp/8/manuals/37482743
Contact support if the problem is not resolved
If the above steps do not resolve the issue, please contact the support desk (support@teachme.jp) with the following information:
- Account name or email address of the user not receiving notifications
- Type of notification not arriving [email, "Update Information" in the mobile app, mobile device notification]
- Content of the expected notification
- Date and time when the notification was expected to be sent
- If notifications other than email are not arriving, whether email notifications are being received