Various notifications from Teachme Biz normally arrive within a few seconds to a few minutes after an action is performed.
If notifications are not arriving correctly, please check the following according to the type of notification.
Related: How long does it take for notifications from Teachme Biz to arrive?
https://help.teachme.jp/hc/en-us/articles/8206612536985
E-mail notifications are not arriving
Please refer to the article below.
Related: I am not receiving emails from Teachme Biz. What should I do?
https://help.teachme.jp/hc/en-us/articles/900005508026
Notifications are not arriving in "Information on Updates" in the mobile app
The following causes are possible.
- There is an issue with the Communication status or startup status of the mobile device (smartphone or tablet)
- Our servers, Apple's notification servers, or other services are congested due to high processing loads
In the above cases, resolving the cause and then refreshing the "Information on Updates" screen※ may allow notifications to arrive.
※You can refresh the page by pressing your finger on the screen, pulling it down, and releasing it.
- If Notification Settings in Teachme Biz are turned off
Some notifications can be toggled on/off in Teachme Biz settings.
If they are turned off and notifications are not arriving, you can turn on the Notification Settings by referring to the manual below, and notifications that occur going forward will be delivered.
The notification items whose settings can be changed are as follows.
- Comment posting
(When a Comment is posted, the manual owner is notified.
Additionally, if another user posts a Comment on a manual that you have previously commented on, you will be notified in the in-app "Information on Updates".)
- Good Job! rating
(When a Good Job! is given, the manual owner is notified.)
For the steps to turn on notifications, please refer to the applicable manual.
Related: Notification setting
https://teachme.jp/8/manuals/4554527
Related: Change notification settings (Mobile App)
https://teachme.jp/8/manuals/3748274
Push notifications are not arriving on mobile devices (smartphones or tablets)
The following causes are possible.
- You were not logged into the mobile app when the notification was triggered
- Push notification settings on the mobile device are turned OFF
- There is an issue with the Communication status or startup status of the mobile device
- A setting such as Do Not Disturb mode that turns OFF notifications is enabled
- Our servers, notification services, Apple's notification servers, or other services are congested due to high processing loads
In the above cases, resolving the cause and then refreshing the "Information on Updates" screen※ may allow notifications to arrive.
※You can refresh the page by pressing your finger on the screen, pulling it down, and releasing it.
- If Notification Settings in Teachme Biz are turned off
Some notifications can be toggled on/off in Teachme Biz settings.
If they are turned off and notifications are not arriving, you can turn on the Notification Settings by referring to the manual below, and notifications that occur going forward will be delivered.
The notification items whose settings can be changed are as follows.
-
- Comment posting
- Good Job! rating
For the steps to turn on notifications, please refer to the applicable manual.
Related: Notification setting
https://teachme.jp/8/manuals/4554527
Related: Change notification settings (Mobile App)
https://teachme.jp/8/manuals/3748274
If the issue is not resolved, please Contact us
If the issue is not resolved after checking the above, please contact our support desk (support@teachme.jp) with the following information.
- The Account name or email address of the users who are not receiving notifications
- The type of notification that is not arriving [email, "Information on Updates" in the mobile app, mobile device notifications]
- The content of the notification that was expected to arrive
- The date and time when the notification was expected to be triggered
- If notifications other than email are not arriving, whether E-mail notifications are being received