The following causes are possible.
Folder filtering is set to "Published only"
To make it easier to find published manuals and reduce manual loading time, folder manual filtering is set to display only published manuals by default.
Check if changing the folder filtering to "Drafts only" or "All" resolves the issue.
Related: Change the order and refinement of the manual display (Mobile App)
No edit permission for manuals in the folder
Draft manuals are displayed only when edit permission is granted.
If the manual to edit does not appear, request an administrator to add the account as an "Editor" to the folder where the manual is saved by following the manual operations below.
Related:
Add or remove users from folder (Web browser)
Check Group Administrators and Sub-Administrators (Web Browser)
Failed to load folder information
Check if pulling down the screen after tapping "Folders" to reload the information resolves the issue.
Related: Synchronize with the server (Mobile App)
If the issue persists
Contact the support desk (support@teachme.jp) with the following information.
- Account information where the issue occurred (email address or account name)
- Folder name where the issue occurred
- Screenshot of the screen
- App version
Related: Check the app version (mobile app)