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Why are Draft Manuals not displayed in the "Folder" of the mobile app?

2021-04-06 06:31:30 UTC 2026-10-31 15:40:49 UTC

The following causes are possible.

The filter within the Folder is set to "Currently released only"

To make it easier to find Manuals currently published and to reduce Manual loading times, the default filter for Manuals in a Folder is set to display only currently released Manuals.
Please check whether the issue is resolved by changing the filter within the Folder to "Draft only" or "All".

Related: Change the order and refinement of the manual display (Mobile App)
https://teachme.jp/8/manuals/7119466

You do not have editing permissions for Manuals in the Folder

"Draft" Manuals are only displayed when you have editing permissions for them.
If the Manual you want to edit is not displayed, please ask your Administrator to follow the steps in the Manuals below to add you as an "Editor" to the Folder where that Manual is saved.

Related:
Add or remove users from folder (Web Browser)
https://teachme.jp/8/manuals/4929449
Check Group Administrators and Sub-Administrators (Web Browser)
https://teachme.jp/8/manuals/41916637

Failed to load information within the Folder

Please check whether the issue is resolved by tapping the "Folder" and then pulling the screen downward to reload the information.

Related: Refresh the screen display (Mobile App)
https://teachme.jp/8/manuals/10717036/

If the issue still persists

Please contact our support desk (support@teachme.jp) with the following information.

  • Information about the account where the issue occurred (E-Mail Address or Account name)
  • The Folder name where the issue occurred
  • A screenshot of the screen
  • The app Version
    Related: Check the app version (mobile app)
    https://teachme.jp/8/manuals/41628396

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