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When I launch the mobile app, it displays "Authentication Error: Re-login required." Why does this happen?

2021-04-06 06:33:30 UTC 2026-10-31 15:37:55 UTC

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"Authentication Error: Re-login required." is an error Message displayed when a session is disconnected.
A session is disconnected due to the following reasons.

  • The session Expiration Date has passed
  • The maximum number of connections per account has been exceeded
  • The Device Used was deleted

To resolve this, please log in again.

For details on the session Expiration Date, the maximum number of connections per account, and deleting a Device Used, please refer to the following.

▼Tell me about Session Management
https://help.teachme.jp/hc/en-us/articles/900006443883

▼Maximum number of connections per account
Maximum number of connections per account

▼Temporarily Suspending or Deleting Access from Any Device (Web Browser)
https://teachme.jp/8/manuals/41165858


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