Types of emails delivered
A. Various system notifications such as Login information
Sender address: information@teachme.jp
Recipients: users who have registered an E-Mail Address with Teachme Biz
B. Important Information from the Operating Company
Sender address: support@cs.teachme.jp
Recipients: Primarily the person in charge of your contract
C. Information on the latest updates, events, and other news
Sender address: info@cs.teachme.jp
Recipients: Primarily Group administrators and Sub-administrators
D. Breaking news on critical failures and Maintenance information
Sender address: noreply@status-page.statuspal.io
Recipients: Those who have subscribed to receive notifications on the Teachme Biz Status page
E. Contact from the support desk
Sender address: support@teachme.jp
Recipients: The E-Mail Address entered at the time of Contact
If you are one of the intended recipients but are not receiving emails from Teachme Biz, please check the following.
Check whether your settings are blocking emails from Teachme Biz (A. B. C. D. E.)
Please check whether the emails have been sorted into your spam/junk folder.
Please check with your email provider or your company's system administrator to ensure that emails from Teachme Biz are not being blocked by your email reception settings.
※ If you are using a mailing list, please check that the addresses of each sender are not excluded from the list of accepted recipients.
Check whether E-mail notifications have been turned OFF in Teachme Biz settings (A.)
For the following, turning notifications OFF in Teachme Biz settings will stop emails from being delivered.
· Comment posting
(Notifies the Manual Owner when a Comment is posted)
· Good Job! rating
(Notifies the Manual Owner when a Good Job! is given)
Please check your settings and turn notifications ON as needed.
▼Notification setting
https://teachme.jp/8/manuals/4554527
Check whether the registered E-Mail Address is correct (A. C.)
Please check that your E-Mail Address has been correctly registered in Teachme Biz.
If you are using the PC (Web Browser version), you can check your own account information from "Personal Settings".
If you are using the mobile app, you can check it from "Account Information" on the "Settings" screen.
If there is an error in the registered E-Mail Address, please submit a correction request to your Group administrator (or Sub-administrator).
Please refer to the online Manual below for instructions on how an Administrator can correct registered information.
▼Check or update other user account info (Web Browser)
https://teachme.jp/8/manuals/10712131/
※ Only Group administrators or Sub-administrators can perform this operation.
Check whether you have unsubscribed from delivery (C.)
If you have completed the opt-out process via "Unsubscribe from emails" in an Information email, no further emails will be sent.
If you wish to resume delivery, please contact the support desk with the relevant E-Mail Address.
▼Teachme Biz support desk
https://studist.my.site.com/tmbsupport/s/
If you are unable to receive emails despite having a correctly registered E-Mail Address (A. only)
If it is confirmed that an error occurs and emails sent from information@teachme.jp are not received normally, the system may identify the E-Mail Address as "undeliverable" and stop delivering emails to that address.
Examples of cases where emails sent from information@teachme.jp result in an error and are not received normally
· The E-Mail Address is not valid at the time Teachme Biz sends the email
Example) Registering an account with Teachme Biz before activating the E-Mail Address, etc.
· The email is identified as spam and rejected by the recipient's mail server
Example) Reporting an email from Teachme Biz as spam, etc.
If any of the above applies to you, please contact the support desk with the relevant E-Mail Address so we can check whether it has been identified as "undeliverable."
▼Teachme Biz support desk
https://studist.my.site.com/tmbsupport/s/