Types of Emails Sent
A. System notifications such as login information
Sender address: information@teachme.jp
Recipients: Users who have registered an email address in Teachme Biz
B. Important notices from the operating company
Sender address: support@cs.teachme.jp
Recipients: Primarily the person in charge of your contract
C. Latest information notices such as updates and events
Sender address: info@cs.teachme.jp
Recipients: Primarily group administrators and sub-administrators
D. Breaking news on critical failures and maintenance information
Sender address: noreply@status-page.statuspal.io
Recipients: Those who have subscribed to receive notifications on the Teachme Biz Status Page
E. Communications from the support desk
Sender address: support@teachme.jp
Recipients: The email address entered at the time of inquiry
If you are an intended recipient but are not receiving emails from Teachme Biz, please check the following.
Check whether your settings are blocking emails from Teachme Biz (A. B. C. D. E.)
Please check whether the emails have been sorted into your spam or junk mail folder.
Please check with your email provider or your company's system administrator to ensure that emails from Teachme Biz are not being blocked by your email reception settings.
※ If you are using a mailing list, please check that the addresses of each sender are not excluded from your list of accepted recipients.
Check whether email notifications have been turned OFF in Teachme Biz settings (A.)
For the following, if notifications are turned OFF in Teachme Biz settings, emails will no longer be delivered.
- Comment posting
(Notifies the manual owner when a comment is posted)
- Good Job rating
(Notifies the manual owner when a Good Job is given)
Please check your settings and turn notifications ON if necessary.
▼Notification setting
https://teachme.jp/8/manuals/4554527
Check whether the registered email address is correct (A. C.)
Please verify that your email address is correctly registered in Teachme Biz.
If you are using a PC (web browser version), you can check your own account information under "Personal Settings."
If you are using the mobile app, you can check it under "Account Information" in the "Settings" screen.
If there is an error in your registered email address, please submit a correction request to your group administrator (or sub-administrator).
Please refer to the following online manual for instructions on how administrators can correct registered information.
▼Check or update other user account info (Web Browser)
https://teachme.jp/8/manuals/10712131/
※ Only group administrators or sub-administrators can perform this operation.
Check whether you have unsubscribed from emails (C.)
If you have used the "Unsubscribe" link in a notification email to stop delivery, no further emails will be sent.
If you wish to resume receiving emails, please contact the support desk with the relevant email address.
▼Teachme Biz Support Desk
https://studist.my.site.com/tmbsupport/s/
If you are unable to receive emails despite having a correctly registered email address (A. only)
If an error occurs and emails sent from information@teachme.jp are not received successfully, the system may identify the email address as "undeliverable" and suspend delivery to that address.
Examples of errors that occur when emails from information@teachme.jp are not received successfully
- The email address was not valid at the time Teachme Biz sent the email
Example: An account was registered in Teachme Biz before the email address was activated, etc.
- The email was identified as spam and rejected by the recipient's mail server
Example: An email from Teachme Biz was reported as spam, etc.
If any of the above applies to you, please contact the support desk with the relevant email address so we can check whether it has been identified as an "undeliverable email address."
▼Teachme Biz Support Desk
https://studist.my.site.com/tmbsupport/s/