Types of Emails Sent
A. System notifications such as login information
Sender address: information@teachme.jp
Recipients: Users who have registered an email address in Teachme Biz
B. Important notices from the operating company
Sender address: support@cs.teachme.jp
Recipients: Primarily the person in charge of your contract
C. Latest information on updates, events, and more
Sender address: info@cs.teachme.jp
Recipients: Primarily group administrators and sub-administrators
D. Breaking news on critical outages and maintenance information
■ Until 2026/08/31
Sender address: noreply@mail.status-teachme.jp
Recipients: Those who have subscribed to receive notifications on the Teachme Biz Status Page (old)
■ From 2026/09/01
Sender address: noreply@status-page.statuspal.io
Recipients: Those who have subscribed to receive notifications on the Teachme Biz Status Page (new)
E. Contact from the support desk
Sender address: support@teachme.jp
Recipients: The email address entered at the time of inquiry
If you are among the intended recipients but are not receiving emails from Teachme Biz, please check the following.
Check whether emails from Teachme Biz are being blocked by your settings (A. B. C. D. E.)
Please check whether the emails have been sorted into your spam or junk mail folder.
Please check with your email provider or your company's system administrator to ensure that emails from Teachme Biz are not being blocked by your email reception settings.
* If you are using a mailing list, please verify that the sender addresses are not excluded from your list of accepted recipients.
Check whether email notifications have been turned OFF in Teachme Biz settings (A.)
If notifications are turned OFF in Teachme Biz settings for the following, emails will no longer be delivered.
- Comment posts
(Notifies the manual owner when a comment is posted)
- Good Job ratings
(Notifies the manual owner when a Good Job is given)
Please check your settings and turn notifications ON if needed.
▼Notification setting
https://teachme.jp/8/manuals/4554527
Check whether the registered email address is correct (A. C.)
Please verify that the correct email address is registered in Teachme Biz.
If you are using the PC (web browser version), you can check your own account information under "Personal Settings."
If you are using the mobile app, you can check it under "Account Information" in the "Settings" screen.
If there is an error in the registered email address, please contact your group administrator (or sub-administrator) to request a correction.
For instructions on how an administrator can update registered information, please refer to the online manual below.
▼Check or update other user account info (Web Browser)
https://teachme.jp/8/manuals/10712131/
* Only group administrators or sub-administrators can perform this operation.
Check whether you have unsubscribed from emails (C.)
If you have used the "Unsubscribe" link in a notification email to stop delivery, no further emails will be sent.
If you would like to resume receiving emails, please contact the support desk with the relevant email address.
▼Teachme Biz Support Desk
https://studist.my.site.com/tmbsupport/s/
If you are unable to receive emails despite having a correctly registered email address (A. only)
If an error occurs and emails sent from information@teachme.jp are not successfully received, the system may identify the email address as "undeliverable" and stop sending emails to that address.
Examples of cases where emails sent from information@teachme.jp result in errors and are not received successfully
- The email address was not yet active at the time Teachme Biz sent the email
Example: An account was registered in Teachme Biz before the email address was activated, etc.
- The email was identified as spam and rejected by the recipient's mail server
Example: An email from Teachme Biz was reported as spam, etc.
If any of the above applies to you, please contact the support desk with the relevant email address so we can check whether it has been identified as "undeliverable."
▼Teachme Biz Support Desk
https://studist.my.site.com/tmbsupport/s/